Product Support

Troubleshooting

Why won't the Aero connect to hotel or public Wi-Fi?

Streams fail during ad breaks

Disney+ freezes briefly during playback

Error code DCST-0035

Error code ETV 6900

Error code UKTV-02-G000 (U / UKTV Play)

Audio dropouts or out-of-sync sound with a soundbar or AV receiver

Bluetooth headphones or speakers too quiet, even at full volume

Aero stuck, frozen, or not responding

Aero stuck on "System Recovery" with certain TVs

Network troubleshooting steps

HDMI-CEC isn't working

Aero goes to standby on its own

How do I turn on subtitles inside an app?

Aero won't turn on

Aero turns itself off when you turn it on

No picture or a flickering picture? Check the HDMI cable

No picture through an HDMI switch or splitter

How do I factory reset the Aero?

Freely channel problem in August 2026