Product Support

Troubleshooting

Why won't the Aero connect to hotel or public Wi-Fi?

Streams fail during ad breaks

Disney+ freezes briefly during playback

Error code DCST-0035

Error code ETV 6900

Error code UKTV-02-G000 (U / UKTV Play)

Audio dropouts or out-of-sync sound with a soundbar or AV receiver

Aero stuck, frozen, or not responding

Aero stuck on "System Recovery" with certain TVs

Network troubleshooting steps

HDMI-CEC isn't working

Aero goes to standby on its own

How do I turn on subtitles inside an app?

Aero won't turn on

Aero turns itself off when you turn it on