Product Support

Manhattan Aero

Error code UKTV-02-G000 (U / UKTV Play)

This error appears in the U streaming service on the Manhattan Aero when network ad/​tracking domains are blocked, most often by a DNS-level ad blocker like Pi-hole on your home network.

Fix

Whitelist the U domains in your ad blocker, or temporarily disable the ad blocker when using U.

Alternatively, switching the Aero to a public DNS often resolves it – see the steps in Network troubleshooting steps.

Other streaming services (BBC iPlayer, ITVX, Netflix) usually work fine even with ad-blocking on, but U is more sensitive to it. A similar cause can make streams fail during ad breaks on other services – see Streams fail during ad breaks.


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