Aero stuck on "System Recovery" with certain TVs
If your Aero gets stuck on a “System Recovery” screen and never finishes starting up, it’s almost always down to the way certain TVs set up their HDMI connection, which older Aero software couldn’t handle during start-up. We’ve seen this on specific models from Philips, Panasonic and JVC.
Your Aero isn’t faulty and doesn’t need replacing. This is fixed in Aero software 20.1182.97. The box must start up once before it can download the update, so the steps below are about getting it past the recovery screen and onto the current software.
Step 1: Get the Aero to start up
There are two ways to do this.
Use a different TV or monitor. Connect the Aero to another TV or monitor and switch it on. If it starts normally, leave it connected there and run the update in Step 2 before moving it back. This is the route to use with a JVC TV.
Or change a setting on your TV. On the TV that’s giving you trouble, change the setting for the HDMI input the Aero is connected to:
- Philips: set HDMI Ultra HD to Standard for that input, usually under Settings → General Settings → HDMI Ultra HD → [the HDMI port the Aero is on].
- Panasonic: turn Dolby Vision off for that input, in the picture settings (often under an HDR or “HDR Dynamic Setting” menu). Aero uses HDR10+ rather than Dolby Vision, so you won’t lose HDR picture quality by doing this.
Then unplug the Aero from the mains for 30 seconds and plug it back in. It should now start up and finish setting itself up.
Step 2: Update the Aero
Once the Aero has started up, install the latest software:
Settings → System → Software Updates → Check for Updates
Let the update finish and restart the Aero. Version 20.1182.97 contains the permanent fix, so the Aero should then start normally on the affected TV. If you changed a TV setting in Step 1, you can put it back as it was.
Still stuck?
If none of this helps, or you’re not sure which setting to change on your TV, get in touch and we’ll work through it with you. It helps if you can tell us the make and model of your TV.