Aero stuck, frozen, or not responding
If your Manhattan Aero gets stuck or stops responding completely, for example after a software update, you can boot it into recovery mode to restore it. Most customers will never need to do this, but it’s a useful tool to have if your Aero gets into a bad state.
If your Aero only gets stuck on “System Recovery” when it’s connected to one particular TV, that’s usually a separate TV-compatibility issue with its own fix, see Aero stuck on “System Recovery” with certain TVs.
When to use recovery mode
Try recovery mode if:
- The Aero is stuck on a black screen or the boot logo for several minutes
- It restarts in a loop and never reaches the Home screen
- It stops responding to the remote, and cutting the power (step 3 below) doesn’t bring it back
Before going to recovery mode, try the simpler steps:
- Press and hold the BACK button on the remote for about two seconds. This is the exit action: if the Aero was working normally and the screen went black inside an app, it closes the app and takes you back to the Home screen. If that fixes it, the problem was the app rather than the Aero, so there’s no need for recovery mode at all.
- Restart the Aero through Settings → System → Power & Energy Saving → Restart. If the Aero still responds to the remote, a clean restart clears most temporary glitches without touching your settings.
- Unplug the Aero from power, wait 10 seconds, plug back in. This works even when the remote gets no response at all: it forces the whole box to start fresh and clears problems a software restart can’t reach.
How to enter recovery mode
You’ll need a small pin (a paperclip works well) to press the reset button on the back of the Aero.
- Unplug the Aero from power
- Insert the pin into the small reset hole on the back
- While holding the pin in, plug the Aero back into power
- Keep holding the pin in for at least three seconds, then release
Recovery mode then runs automatically – there’s nothing to select. The Aero first looks for new software, either on a USB drive or over the internet, and installs it if it finds one. If it can’t, it performs a factory reset and restarts with the software it already has.
Either way, you may need to set the Aero up again afterwards – signing back into apps and re-entering your postcode.
If recovery mode doesn’t help, get in touch and we’ll work through it with you.