Manhattan Product Warranty

At Manhattan, we stand behind our products. For your peace of mind, we offer our manufacturer warranty on the following products:

  • Manhattan SX
  • Manhattan T1
  • Manhattan T2•R
  • Manhattan T3
  • Manhattan T3•R
  • Manhattan T4
  • Manhattan T4•R

Please find the full terms of our warranty below. If you have any questions, please don't hesitate to contact our customer support team.

Warranty Terms and Conditions

Subject to the additional Terms and Conditions set forth below, Manhattan provides this Limited Warranty:

  • only to the person or entity that originally purchased the Hardware (“you” or the “end user”); and
  • only for Hardware purchased and delivered to the end user within the United Kingdom
Limited Warranty

Manhattan warrants that the Hardware is free from defects in materials and/or workmanship when the Hardware is subjected to normal use for a period of one year (twelve months) from the date of purchase (“Warranty Period”). If Manhattan determines that the Hardware is defective (other than as specified below), Manhattan will either repair or replace the Hardware, to a functionally equivalent standard, at its option.

Any replacement Hardware will be covered by this warranty for the remainder of the original Warranty Period or for thirty days from the date that the replaced Hardware is delivered to the customer, whichever is longer. If the Warranty Period has expired or is otherwise not applicable (see “Scope and Limitation of Warranty” below), we will return the Hardware, to you, subject to shipping and handling charges.

This Limited Warranty does not affect your statutory and other rights under legislation governing the sale of consumer goods.

Offer to Extend Warranty to Two Years

For end users qualifying for the Limited Warranty, Manhattan offers to extend the Warranty Period to two years from the date of purchase if:

  • within 30 days of purchase the purchaser completes the registration process at www.manhattan-tv.com/register ; and
  • the purchaser receives confirmation from Manhattan of the activation of the 2 year warranty.
Scope and Limitation of Warranty

The warranty on the Hardware is limited to the repair or replacement of defective Hardware as described in the “Limited Warranty” section above. The warranty does not cover the following:

  • customer training or education, installation, removal, set up adjustments, or signal reception problems;
  • any defect, failure or other issue related to the service or content provided or to be provided by third parties such as your internet or television service provider, including but not limited to service disruption, changes in service terms, changes in offerings, changes in format, or technical problems (for further details see the “Internet and Television Services” section above);
  • damage, deterioration or malfunction of the Hardware resulting from:
    • accident, misuse, fire, water, lightning or other acts of nature, abuse, ambient temperature outside of the range recommended for operation of the Hardware, negligence, commercial use or unauthorised modification of, or to any part of, your Hardware;
    • damage due to improper operation or maintenance, connection to improper voltage supply or attempted repair by anyone other than a facility authorised by Manhattan to service your Hardware;
    • use of supplies or parts not meeting Manhattan’s specifications;
    • any damage of the product due to shipment;
    • the use of faulty, damaged or leaking batteries or battery packs, or any other use of batteries or battery packs not in accordance with the instructions;
    • normal wear and tear or damage/scratches to the external plastics;
    • failure of the owner to perform periodic product maintenance in accordance with any recommendations provided with the Hardware;
    • or abnormal operating conditions including smoke (e.g. cigarette smoke), steam and dust.
  • consumables (such as fuses and batteries).
  • the Hardware, if its serial number is altered, defaced or removed.
  • the cost of sending the Hardware to an authorised Manhattan facility.
  • the cost of returning the Hardware to locations outside of the United Kingdom
  • Any personal settings or personal data stored on the Hardware which are removed, lost or corrupted during authorised (or unauthorised) repair services.
  • Defects or problems caused by Virus/Worm/Trojan infections or similar. Virus removal is not covered under warranty.
  • Defects or faulty operation resulting from your prevention of automatic updates to the Hardware.

Please note that where Hardware is not purchased in a consumer context, Manhattan makes no warranties express or implied as to the Hardware’s fitness for purpose or quality and the Consumer Rights Act 2015 does not apply.

How to return or fix Hardware which is still under warranty

Please access and review the online help resources at www.manhattan-tv.com/support before seeking warranty service. To return or obtain warranty service for your Hardware, you must first obtain a Return Authorisation Number (RAN) number from a Customer Support Representative (CSR) at Manhattan. Customer Support contact information can be found by visiting www.manhattan-tv.com/support. RAN numbers expire thirty days from issuance. Manhattan may attempt to troubleshoot a warranty-related problem prior to issuing a RAN number. Please be prepared to provide additional information upon request.

Once a RAN number is obtained, you must ship your Hardware, freight prepaid, together with proof of purchase and all requested accessories, in either the original packaging or packaging affording an equal degree of protection, to the authorised Manhattan facility identified by the CSR. This distribution facility will be located in the United Kingdom, the address of which can be found at the following link: www.manhattan-tv.com/support. Failure to return any of the requested accessories could result in a delay and/or result in you being required to send the accessories for the service process to continue.

Important: When requesting a RAN number, if you have not already done so, you will be required to provide the following:

  • Model number (located on a label on the underside of the Hardware)
  • Serial number (located on a label on the underside of the Hardware)
  • Problem description
  • Software version (located in the System Information menu)
  • Place of purchase (reseller or online place of purchase)
  • Date of purchase
  • Your name, return shipping address and telephone number (P.O. boxes are not accepted).