Product Support

Manhattan Aero

HDMI-CEC isn't working

HDMI-CEC is the standard that lets your Manhattan Aero, TV, soundbar, and other HDMI devices talk to each other. CEC implementation varies by manufacturer, so a few setups need a nudge to get working.

Quick checks

  1. Is CEC enabled on the TV? TV brands all use different names for CEC: Anynet+ (Samsung), Bravia Sync (Sony), Simplink (LG), Viera Link (Panasonic), and so on. Check your TV settings and turn it on if it’s off.
  2. Is CEC enabled on the soundbar or AV receiver? Same check, if you have one in the chain.
  3. Try different HDMI cables and ports. A spare cable and a different port on the TV often help isolate a basic compatibility issue.

CEC stops working when another HDMI device is connected

If everything was fine until you connected another device (a games console, a Blu-ray player), the two may be competing for CEC control.

  1. Unplug the other device’s HDMI cable
  2. Wait a few seconds
  3. Plug it back in

This forces the TV to set up the CEC connections again from scratch, and usually resolves the conflict.

Full HDMI reset

If the basics haven’t helped (the Aero isn’t waking when you switch inputs, no CEC control at all, flickering picture), a full HDMI reset often clears a stuck handshake:

  1. Disconnect all HDMI cables from the TV, not just the Aero’s
  2. Unplug the TV from the mains and leave it for a couple of minutes
  3. Plug the TV back in and reconnect the Aero first
  4. Test that you can switch to another input and back to the Aero cleanly
  5. Reconnect any other HDMI devices one at a time

This forces the TV to rebuild the HDMI connections with each device.

Sony TV setup (QuickSetCloud)

Sony TVs use QuickSetCloud to configure external boxes. Manhattan is listed as a manufacturer, but the Aero isn’t available as a model yet. Because the Aero runs TiVo OS, it shares remote codes with other TiVo OS TVs – try selecting Sharp, Bush, or Panasonic (which also ship TiVo OS TVs) in QuickSetCloud as a workaround.

Volume buttons not working

If power and input switching work but the Aero remote’s volume buttons don’t control your TV, that’s CEC Volume Control compatibility rather than a fault – some TVs (most notably LG) don’t support CEC volume from external devices. See Why don’t the volume buttons on my Aero remote control my TV? for the details.


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