Disney+ freezes briefly during playback
If the picture on Disney+ freezes briefly during playback on the Manhattan Aero, this is a known issue with the Disney+ app rather than the Aero. It affects a number of devices that use the same app version, not just the Aero.
The fix
Disney have produced a completely new version of the Disney+ app, and our testing confirms that it fixes the freezing. Because it’s a whole new version of the app, it has to go through a formal certification process before it can be released.
The fix will come with the next Aero software update, version 21, which will be out before the end of the year. It comes as part of that update rather than as a separate Disney+ app update, and will reach your Aero in the same way as any other software update: see How do software updates work on the Aero?.
Version 20 fixed a different Disney+ problem, where Auto Frame Rate could cause Error 36 or a black screen. If your Aero is on version 20 and you still see brief freezes, version 21 is the update that fixes them.
Workaround for now
The only known workaround is to lower the Disney+ quality setting, which reduces audio and video quality, so it’s not ideal:
- Open Disney+ on the Aero
- Open the sidebar menu
- Go to Settings → App settings → Save data and turn it on
The Aero’s other apps aren’t affected.