{{shortmodel}}

Using Your {{shortmodel}}

Home Screen & Menus

The Home Screen

Quickly access all your short-model’s menus, apps and live pro­grammes from the Home Screen. Press HOME on your short-mod­el remote to open it from anywhere.

Navigating Menus

Use the dir­ec­tion­al pad to nav­ig­ate through menus and press OK to select the high­lighted item. When a pro­gramme is high­lighted, the actions you can take and the related but­tons to press are shown at the top of the screen. For example, you can press OK to watch a live pro­gramme or set a remind­er for an upcom­ing pro­gramme, and press to get more inform­a­tion about a pro­gramme, includ­ing show­ings, future epis­odes and epis­odes avail­able to play on demand.

Press BACK to return to the pre­vi­ous step, such as the cur­rent time when brows­ing the TV Guide, or back to the pre­vi­ous menu.

Exiting Menus & Apps

To close menus and return to full-screen TV, press EXIT. You can also press EXIT to close an app like BBC iPlay­er and return to where you opened it.

Watching TV

Browsing Channels & Programmes

While watch­ing TV, press to show the Chan­nel Browser. Use the dir­ec­tion­al pad to browse what’s on later or on oth­er chan­nels. If you’ve added Favour­ite Chan­nels, press to cycle through them.

For more inform­a­tion about a high­lighted pro­gramme, includ­ing show­ings, future epis­odes and epis­odes avail­able to play on demand, press again.

Changing Channels

• Press P‑UP or P‑DOWN to go up or down a channel
• Use the num­ber but­tons to dir­ectly enter a chan­nel number
• Press to return to the last chan­nel viewed

Live Pause

Accessibility Options

Zoom Menus

Press ZOOM on your short-mod­el remote to enlarge menus for easi­er view­ing. To return to nor­mal size, press ZOOM again.

Accessibility Settings & Menu Preferences

Press HOME and select Set­tings to cus­tom­ise access­ib­il­ity and menu pref­er­ences. Choose Access­ib­il­ity & Lan­guage for Sub­titles and Audio Descrip­tion options, and Menu Pref­er­ences to adjust menu trans­par­ency, the default TV Guide view and more.

Filter Programmes

All menus allow you to fil­ter pro­grammes by Sub­titles, Audio Descrip­tion or Sign Lan­guage. The cur­rent fil­ter status is dis­played on-screen along­side a hint to press to show fil­ter options. By default, fil­ters are cleared after the short-mod­el enters standby. To change this, press HOME and go to: Set­tings > Menu Pref­er­ences > Clear Fil­ters Auto­mat­ic­ally.

Subtitles & Audio Description

While watch­ing TV, press S/AD, then select the on-screen option to turn Sub­titles or Audio Descrip­tion on or off.

TV Guide

Overview

Open the TV Guide from the Home Screen or by press­ing GUIDE on your short-mod­el remote. You can browse what’s on over the next week, or catch up on avail­able pro­grammes from the past week.

The top of the screen dis­plays inform­a­tion and actions avail­able for the high­lighted pro­gramme. To watch a pro­gramme or set a remind­er for a future pro­gramme, press OK. Pro­grammes marked with will offer the option to restart them in the channel’s asso­ci­ated app. Pro­grammes marked with are avail­able on demand and can be watched imme­di­ately. Altern­at­ively, you can add them to your Watch­list to watch later by press­ing .

Quickly Navigate

• Press or to jump a day back­wards or forwards
• Use the num­ber but­tons to enter a chan­nel num­ber directly
• Press P‑UP or P‑DOWN to scroll up or down a page at a time

Favourite Channels

Press to add or remove the high­lighted chan­nel from your Favourites.

Changing View

There are three dif­fer­ent views you can choose from by press­ing :

• Grid: Dis­plays sev­en chan­nels simultaneously
• Chan­nel: Lists pro­grammes on a single channel
• Genre: Lists pro­grammes of a spe­cif­ic genre (e.g. movies or sport) 

Filtering by Channel & Accessibility

Press to show fil­ter options. You can fil­ter chan­nels by Favour­ites, TV, HD or Radio, and pro­grammes by Sub­titles, Audio Descrip­tion or Sign Lan­guage. Pro­grammes not match­ing your fil­ter will appear dimmed in the Grid view and hid­den in the Chan­nel and Genre views.

More Info & Episodes

Press to get more inform­a­tion about a pro­gramme, includ­ing show­ings, future epis­odes and epis­odes avail­able to play on demand.

Recordings

Overview

Your short-mod­el can record two pro­grammes at the same time as you watch a third chan­nel with live pause. If you try to record more than two pro­grammes at once, the short-mod­el will alert you and provide options to resolve the clash, includ­ing altern­at­ive broad­casts if available.

To view and man­age your record­ings, sched­uled record­ings and remind­ers, open Record­ings from the Home Screen or press RECS on your short-mod­el remote. The menu is divided into cat­egor­ies dis­played as tabs across your screen. The Sched­uled cat­egory is always shown, while oth­ers appear when they con­tain record­ings. To get around, use the dir­ec­tion­al pad to nav­ig­ate between cat­egor­ies and recordings.

The main cat­egor­ies are:

• Sched­uled: Your planned record­ings and reminders.
• All: A com­plete list of all your recordings.
• Con­tin­ue: Record­ings or series you’re in the middle of watching.
• Series: Record­ings that are part of a series.
• Kept: Record­ings you’ve chosen to keep, that won’t be deleted automatically. 
• Recently Deleted: Deleted record­ings that can be recovered.

Addi­tion­ally, genres like Movies, Sport and Kids will appear as cat­egor­ies when there are one or more record­ings in that genre.

Record­ings from a series or pro­grammes split into mul­tiple parts are auto­mat­ic­ally organ­ised into folders. To play a record­ing or open a folder, press OK. If you’ve pre­vi­ously star­ted watch­ing, you’ll have the option to resume or restart playback.

Watched Status

The sol­id circle ‘●’ before a record­ing in the list means you haven’t watched it yet. An empty circle ​‘o’ means you’ve star­ted but not fin­ished it. When a par­tially watched record­ing is high­lighted, a blue bar indic­ates your progress.

Organising Recordings

Press to show options for organ­ising the high­lighted record­ing or folder.

Change Genre

Record­ings are grouped into cat­egor­ies based on their genre. Chan­ging a recording’s genre lets you cus­tom­ise its place­ment with­in the menu, and this change applies to all epis­odes in a series and parts of a split recording.

Mark as Watched/Unwatched

Manu­ally mark a record­ing or entire folder as watched or unwatched using this option. This can be par­tic­u­larly use­ful when com­bined with the fil­ter­ing options.

Keep/Don’t Keep

When the hard drive is full, the T4•R auto-deletes older record­ings to make space for new ones. Select Keep to pro­tect a record­ing from removal.

Deleting & Recovering Recordings

Press to delete a record­ing or folder. By default, there’s no warn­ing when delet­ing a record­ing, but a warn­ing appears for folders. You can change this in: Set­tings > Record­ing & Play­back. If you acci­dent­ally delete some­thing, you can recov­er it from the Recently Deleted tab for up to 30 days or until space is needed.

Filtering Recordings

Press to show fil­ter options. You can fil­ter record­ings by watched status, as well as the avail­ab­il­ity of Sub­titles, Audio Descrip­tion or Sign Lan­guage. Record­ings, cat­egor­ies and folders that don’t match the fil­ter will be hid­den. Please note that the Sched­uled and Recently Deleted cat­egor­ies can­not be filtered.

Sorting

Press to change to the next sort option for your recordings:

• Most cat­egor­ies are sor­ted New to Old by default, with the new­est record­ings at the top. You can reverse this order or change it to A‑Z for alpha­bet­ic­al sorting.
• The Sched­uled cat­egory is sor­ted by Upcom­ing, with what’s com­ing up next by default. You can change this to A‑Z for alpha­bet­ic­al sorting.
• Inside series folders, the order is Old to New by default, with the old­est record­ings at the top. You can reverse this order.
• The Con­tin­ue cat­egory can’t be sor­ted and always dis­plays your most recently played record­ings at the top.

Your sort choices are remembered for future browsing.

The Scheduled Category

This is where you’ll find all your upcom­ing record­ings and remind­ers, with series epis­odes from the next sev­en days grouped into a folder. Press OK to open a folder or view options for sched­uled items, includ­ing can­cel­ling record­ings or series, adding/​removing remind­ers, resolv­ing clashes and skip­ping epis­odes. To change the genre of a sched­uled record­ing or series, press .

Future epis­odes in a series may clash with oth­er sched­uled record­ings. When a clash occurs, a yel­low warn­ing icon will appear on the Sched­uled tab to alert you. Epis­odes that won’t be recor­ded due to the clash can be iden­ti­fied by the Series Record­ing Clash icon next to them. To resolve a clash, select it and press OK.

Playback

To pause or resume play­back, press either or OK. There are mul­tiple ways to con­trol and nav­ig­ate your recordings:

• Seek­ing: Press or to rewind or fast for­ward, increas­ing the speed with each press. Press the oppos­ite but­ton to decrease the speed.
• Short Skips: Press to skip back 10 seconds or to skip for­ward 30 seconds. To change the inter­vals, go to: Set­tings → Play­back.
• Large Leaps: Hold or to jump in incre­ments of 10% of the recording.
• Go To Spe­cif­ic Time: Press to open the Go To menu. Use the num­ber but­tons to enter a spe­cif­ic time, or press again to restart playback.

To stop play­back and return to Record­ings, press or EXIT. By default, record­ings in folders will play con­tinu­ously through, but this can be changed by going to: Set­tings → Play­back → Auto­play Next Record­ing.

Live Pause

Overview

Take con­trol of live TV with Live Pause on the short-model:

• Press to pause TV for up to two hours.
• Press to go back to any point with­in the last two hours since you star­ted watch­ing the channel.

In either case, you’ll enter Live Pause and the Play­back Bar will be shown. You can use seek­ing, short skip­ping and large leaps as you would dur­ing record­ing play­back. While in Live Pause, press­ing will show the Play­back Bar instead of the Chan­nel Browser.

The short-mod­el con­tinu­ously records and stores up to the last two hours of the chan­nel you’re watch­ing in a buf­fer. This means that if you’ve been watch­ing a chan­nel for a while, mul­tiple pro­grammes might be in the buf­fer. The Play­back Bar indic­ates the cur­rent pro­gramme and chan­nel you’re watch­ing, and if you rewind past the start of a pro­gramme, the Play­back Bar will update to show the pre­vi­ous programme.

To record the pro­gramme you’re watch­ing, press to record the rest of the pro­gramme, along with any of it that is in the buffer.

Keep in mind that when you change chan­nels, the buf­fer is cleared, and record­ing to the buf­fer starts again.

To return to live TV, simply press or EXIT.

Featured & On Demand

Overview

Open Fea­tured from the Home Screen to explore top on-demand pro­grammes from all your favour­ite broad­casters, arranged into cat­egor­ies like Com­edy, Movies and Sport. Use the dir­ec­tion­al pad to browse through the cat­egor­ies and pro­grammes, or press to dis­play the com­plete list of cat­egor­ies for selection.

On Demand pro­grammes are marked with the icon and can also be found in the TV Guide, Search Res­ults and More Info. Press OK to play them in their asso­ci­ated play­er app, or to add them to your Watch­list for later viewing.

Watchlist

Overview

Open Watch­list from the Home Screen to browse your col­lec­tion of On Demand pro­grammes. When a pro­gramme is high­lighted, its avail­ab­il­ity is shown at the top of the screen. After expir­ing, it will move to the Recently Expired sec­tion for 14 days before remov­al. To remove a pro­gramme from your Watch­list, press .

Search

Overview

To find broad­cast and on demand pro­grammes, open Search from the Home Screen or by press­ing SEARCH on your short-mod­el remote.

Enter a programme’s name using the on-screen key­board and sug­ges­tions will appear as you type. To view the res­ults, high­light a sug­ges­tion or your search term and press OK.

Recent Searches

When you open Search, your recent searches will be dis­played for quick selec­tion. To clear all recent searches, press before enter­ing a search term. Altern­at­ively, to remove only a spe­cif­ic search, high­light it and press .

Reminders

Overview

To add a remind­er for an upcom­ing pro­gramme, high­light it and press OK. To can­cel the remind­er, press OK again while the pro­gramme is high­lighted. You can find all your remind­ers in the Sched­uled sec­tion of Record­ings.

Remind­ers alert you shortly before a pro­gramme begins. By default, remind­ers are shown only when the short-mod­el is act­ive and not in standby. To watch the pro­gramme, select Watch before the remind­er count­down ends. If not selec­ted in time, the remind­er will be can­celled and the chan­nel will not change.

There’s a set­ting called Remind­er Auto Watch that you can change by press­ing HOME and going to Set­tings > Sys­tem. When enabled, the short-mod­el will auto­mat­ic­ally switch on from standby for the remind­er and change to the appro­pri­ate chan­nel. If the short-mod­el is already act­ive, remind­ers will appear as nor­mal, with the chan­nel chan­ging auto­mat­ic­ally once the count­down ends.

Your {{shortmodel}} Remote

Guide to the remote’s buttons

Controlling your TV with the remote

Ini­tially, the Volume and Mute but­tons con­trol your short-model’s sound. How­ever, for the best sound qual­ity and con­sist­ent volume across your TV’s sources, you can teach these but­tons to con­trol your TV’s volume dir­ectly instead. It’s very import­ant that if doing this you set the volume on your short-model’s remote to max­im­um before you teach them to con­trol your TV instead, as you will not be able to adjust the short-model’s volume level once after teach­ing them to con­trol your TV’s volume level instead.

If you have a sound­bar or AV receiv­er that has its own infrared remote con­trol, you also have the option

The and but­tons do noth­ing until you teach them to con­trol these func­tions on your TV.

Learning Steps

Please fol­low the steps below or watch the video to teach the remote how to con­trol your TV.

⚠️ Before Starting

1. Set your short-model’s volume to max­im­um for cor­rect TV volume after setup.
2. Put your short-model’s in standby to pre­vent acci­dent­al oper­a­tion dur­ing learning.
3. Pos­i­tion your short-mod­el and TV remotes facing each oth­er, a fin­ger-width apart.

1. Press the S/AD and ZOOM but­tons on the short-mod­el remote for 3 seconds to enter learn­ing mode.

→ The short-mod­el remote’s but­ton will glow blue.

2. Press the but­ton on the short-mod­el remote you want to teach: Volume +, Volume –, Mute, or .

→ The short-mod­el remote’s but­ton will start blinking.

3. Press and hold the cor­res­pond­ing but­ton on the TV remote.

→ If suc­cess­fully learnt, the light from the short-mod­el remote’s but­ton will turn off for a second, then turn sol­id blue. → If it fails to be learnt, the light from the short-mod­el remote’s but­ton will flash 4 times, and you will need to repeat Step 2.

4. Repeat steps 2 and 3 for all the but­tons to teach.

5. Press OK on your short-mod­el remote to exit learn­ing mode.

→ The light from the short-mod­el remote’s but­ton will turn off.

Test the But­tons #

Test each but­ton with your TV. If a but­ton does not work, repeat the steps to teach it again.

Tips & Troubleshoot­ing #

• Use fresh, non-rechargeable bat­ter­ies in both remotes — weak or rechargeable bat­ter­ies can cause learn­ing problems.
• When teach­ing a but­ton, press and hold the TV remote but­ton until the Man­hat­tan remote’s LED becomes sol­id. If not held long enough, volume con­trols may require repeated presses instead of a single hold.
• If your TV remote’s infrared trans­mit­ter is posi­tioned high­er than the short-model’s, slightly elev­ate the short-mod­el remote to align them properly.
• Smart TV remotes with Bluetooth cap­ab­il­it­ies (voice/​mouse con­trol) must be in infrared mode to work:
  • For LG TVs, please see our guide.
  • For oth­er TVs, con­sult your TV’s user manu­al for instruc­tions on switch­ing to infrared mode, or con­tact your TV man­u­fac­turer for assistance.
• Some TVs use non-stand­ard remote sig­nals and may not be com­pat­ible with the short-mod­el remote.

Pair your and remote to prevent interference with other Manhattan devices

Your short-mod­el comes with a pair­ing fea­ture that con­nects your remote and box spe­cific­ally to each oth­er. Once paired, only that remote can con­trol that box, and that box will only respond to that remote. This fea­ture is par­tic­u­larly use­ful if you’ve got one or more older Man­hat­tan products that you want to use along­side a short-mod­el. It allows you to:

• Use up to nine T4 or T4•R’s in the same room without them inter­fer­ing with each other.
• Use up to eight T4 or T4•R’s in the same room as a T2•R, T3 or T3•R without any interference.

How to pair a short-mod­el remote and short-mod­el box #

While your short-mod­el is turned on and active:

1. Press and hold the but­ton and a num­ber but­ton (1−9) on the short-mod­el remote for 3 seconds.
2. A mes­sage will appear on the screen con­firm­ing that the remote and box are paired on that channel.

Import­ant notes about chan­nels #

Chan­nel 0 (Uni­ver­sal)

• When a remote or box is set to Chan­nel 0, they will work togeth­er regard­less of pairing.
• On this chan­nel, a short-mod­el will also respond to T2•R, T3, and T3•R remotes.
• When you fact­ory reset a short-mod­el, it will revert to Chan­nel 0, but its remote con­trol will not. How­ever, because Chan­nel 0 is uni­ver­sal, the short-mod­el will still respond to the short-mod­el remote.

Chan­nel 1

• This chan­nel is used by the T2•R, T3, and T3•R.

• If you pair your short-mod­el on Chan­nel 1:

  • The short-mod­el remote will oper­ate T2•R, T3, and T3•R boxes.
  • The short-mod­el box will respond to T2•R, T3, and T3•R remotes.

Chan­nels 2 – 9

• These chan­nels are not used by any pre­vi­ous Man­hat­tan models.
• If you’re using a Man­hat­tan T2•R, T3, or T3•R in the same room as your short-mod­el, use chan­nels 2 to 9 for pair­ing your short-mod­el remote and box. This will pre­vent inter­fer­ence between devices.

How to check the chan­nel set­ting of a short-mod­el remote and short-mod­el box #

While the short-mod­el is turned on and active:

1. On the short-mod­el remote, press and hold both the and but­tons at the same time for 3 seconds.
2. The short-mod­el will dis­play a mes­sage on the screen indic­at­ing its chan­nel number.
3. The remote’s standby but­ton will flash blue to indic­ate the channel:
   • Flashes cor­res­pond to chan­nel num­ber (e.g., 5 flashes for Chan­nel 5)
   • Sol­id blue for 3 seconds indic­ates Chan­nel 0 (Uni­ver­sal)

FAQs

Can I use the outside the UK?

No, the short-mod­el is designed spe­cific­ally for use in the UK with Freeview Play.

If you try to use the short-mod­el out­side the UK:

• You may not be able to receive TV sig­nals as the short-mod­el is built for the UK’s D‑Book TV spe­cific­a­tion and DVB‑T and DVB-T2 broadcasts.
• Stream­ing ser­vices like BBC iPlay­er and ITVX will be blocked due to geo­graph­ic­al restrictions.
• Pro­gramme guide data and inform­a­tion will not be available.

We recom­mend pur­chas­ing the short-mod­el only if you live in the UK.

Do I need to use the HDMI cable provided with the ?

We recom­mend using the HDMI cable sup­plied with your short-mod­el for the best performance.

Using an older or lower-spec HDMI cable (e.g., HDMI 1.4) may not sup­port the band­width required for 4K HDMI 2.0 sig­nals, lead­ing to issues like pic­ture freez­ing, pic­ture loss or HDMI-CEC fea­tures not working.

If Using a Dif­fer­ent Cable, ensure it’s a high-speed HDMI cable rated for HDMI 2.0 or HDMI 2.1

Can I watch Freeview channels without an aerial?

You’ll need an aer­i­al to watch most chan­nels on your short-mod­el. How­ever, a small num­ber of chan­nels can be streamed over the inter­net, but these can­not be recorded.

Freeview Play inter­net chan­nels #

When con­nec­ted to the inter­net, the short-mod­el can stream these chan­nels without an aerial:

• 301 BBC Three
• 302 BBC Scot­land
• 303 BBC ALBA
• 501 BBC News
• 502 BBC Parliament

These chan­nels will appear if you con­nec­ted your short-mod­el to the inter­net dur­ing setup and selec­ted to receive them. If you didn’t have the inter­net con­nec­ted at that time but do now, you can per­form a retune by going to:

Home → Set­tings → Chan­nels → Auto Retune → Retune & Clear Pref­er­ences.

Please note that Freeview Play Chan­nel Man­age­ment must be turned on to receive these inter­net chan­nels. It’s enabled by default, but if you turned it off, you can switch it back on by going to:

Home → Set­tings → Chan­nels → Freeview Play Chan­nel Man­age­ment.

Learn more about Freeview Play Chan­nel Man­age­ment here.

Live TV through apps #

You can also find addi­tion­al live chan­nels from the BBC in the BBC iPlay­er app. Addi­tion­al live TV options are planned for ITVX and oth­er apps in future updates.

Hybrid chan­nels (aer­i­al and inter­net needed) #

Some chan­nels in the 200 range are hybrid chan­nels, stream­ing live con­tent via apps. For example, 254 On Demand 365 provides Crime, His­tory, and Nature chan­nels, while 255 France 24 streams mul­tiple ver­sions of the news chan­nel. How­ever, you’ll need an aer­i­al to tune these hybrid chan­nels first, before access­ing their inter­net streams.

Import­ant note about aer­i­als #

For reli­able recep­tion of most Freeview chan­nels, we recom­mend using a rooftop or loft aer­i­al. Indoor aer­i­als typ­ic­ally don’t provide adequate sig­nal strength or quality.

How do I use the Web Remote to control my ?

You can con­trol your mod­el using a vir­tu­al remote on your phone, tab­let or com­puter through any web browser. Your device must be con­nec­ted to the same net­work as your short-model.

To set up and use the Web Remote:

1. Enable the Web Remote:

   • Go to Home → Set­tings → Inter­net → Brows­ing Options → Web Remote.
   • Press OK to turn it on.
   • A web address will appear on your TV screen..

2. Access the Web Remote:

   • Make sure your device is con­nec­ted to the same net­work as your short-model.
   • Open a web browser on your device.
   • Enter the web address shown on your TV screen into the browser’s address bar.

3. Use the Web Remote:

   • Once con­nec­ted, a vir­tu­al remote will appear on your screen, work­ing just like your phys­ic­al remote.

Note: The Web Remote can­not cur­rently be used to wake your short-mod­el from standby mode.

Can I use multiple T4/T4•R boxes in the same room without remote interference?

Yes, you can use mul­tiple T4/T4•R boxes in the same room without the remotes inter­fer­ing with each oth­er. Each T4/T4•R can be paired with its own remote con­trol to ensure it only responds to that spe­cif­ic remote.

To learn how do this, please see: Pair your T4•R and remote to pre­vent inter­fer­ence with oth­er Man­hat­tan devices.

Can I browse the web on my ?

No, while the short-mod­el uses a web browser to run stream­ing apps like BBC iPlay­er and ITV Hub, it doesn’t sup­port gen­er­al web browsing.

This design choice helps ensure:

• Stable and reli­able performance
• Effi­cient use of sys­tem memory
• Pro­tec­tion against secur­ity risks
• Reli­able record­ing func­tion­al­ity (for T4•R)

The pre-installed stream­ing apps are spe­cially optim­ised and tested to work with­in the short-model’s cap­ab­il­it­ies. Unlike gen­er­al web­sites that can use unpre­dict­able amounts of memory (espe­cially those with advert­ising or social media ele­ments), these apps are designed to work with­in spe­cif­ic memory lim­its to main­tain con­sist­ent performance.

How do I hide or delete channels from my ?

You can man­age unwanted chan­nels on your short-mod­el by either hid­ing or delet­ing them:

1. Go to Home → Set­tings → Chan­nels → Edit Channels
2. High­light a chan­nel you want to remove, then:
   • Press to hide the channel
   • Press to delete the channel
3. Repeat for addi­tion­al channels
4. Press EXIT when fin­ished and choose Save Changes

Nav­ig­a­tion Tips:

• Use P+ and P– to skip through pages quickly
• Type chan­nel num­bers dir­ectly using the num­ber pad
• Fil­ter chan­nels using to find spe­cif­ic ones more easily

Restor­ing removed chan­nels #

To unhide chan­nels:

• Return to Edit Chan­nels
• High­light the hid­den channel
• Press to unhide it

To restore deleted chan­nels:

1. Go to Home → Set­tings → Chan­nels → Auto Retune
2. Choose one of these options:
   • Retune & Keep Pref­er­ences: Keeps your favour­ites, hid­den chan­nels, record­ings, remind­ers and region set­tings. You can choose wheth­er to restore deleted channels.
   • Retune & Clear Pref­er­ences: Clears all set­tings and restores deleted chan­nels. Use this when mov­ing home.

Can I transfer recordings from my old Manhattan recorder to the ?

No, it’s not pos­sible to trans­fer record­ings from pre­vi­ous Man­hat­tan mod­els like the T2‑R or T3‑R to the short-mod­el. Due to con­tent pro­tec­tion restric­tions, record­ings are tied to the device they were recor­ded on.

How can I check the space remaining for recordings?

There are two ways to check the avail­able stor­age space on your short-model:

1. Record­ings Menu:

   • Press the RECS but­ton on your remote to open the Record­ings menu.
   • The avail­able free space is dis­played at the top of the screen as a per­cent­age. This per­cent­age includes space used by pro­grammes in the Recently Deleted section.
   • If you don’t see this inform­a­tion, press the Zoom but­ton on your remote to zoom out. The free space is not vis­ible when zoomed in.

2. Detailed Stor­age Inform­a­tion:

   • Press Home on your remote.
   • Nav­ig­ate to Inform­a­tion → Hard Drive.
   • Here, you can see the total capa­city, used space, and free space in giga­bytes (GB). This free space does not include pro­grammes in the Recently Deleted section.

Under­stand­ing Hard Drive Capa­city:

• A 500GB hard drive, when format­ted, provides approx­im­ately 465GB of usable space. This dif­fer­ence is due to how stor­age man­u­fac­tur­ers define giga­bytes (1GB = 1,000,000,000 bytes) versus how com­puters cal­cu­late them (1GB = 1,073,741,824 bytes).
• The EXT4 file sys­tem used by the short-mod­el reserves about 7.5GB per 500GB for sys­tem use.
• There­fore, the total avail­able space is slightly less than the advert­ised capa­city, which is stand­ard for all stor­age devices.

Does the support Dolby Digital, Dolby Digital Plus, and Dolby Atmos?

The short-mod­el sup­ports Dolby Audio formats, includ­ing Dolby Digit­al and Dolby Digit­al Plus. How­ever, it does not sup­port Dolby Atmos. Cur­rently, none of the Freeview chan­nels or apps avail­able on the short-mod­el offer con­tent in Dolby Atmos.

How do I watch a recording while it's still being recorded?

You can start watch­ing a pro­gramme while it’s still being recor­ded on your short-model:

1. Press RECS on your remote
2. Find the pro­gramme cur­rently record­ing (marked with a red record­ing icon)
3. Press OK to start watch­ing from the beginning

While watch­ing:

• The play­back bar shows:
  • A white dot for your cur­rent position
  • A red bar show­ing how much has been recorded
  • A grey sec­tion for the remain­ing record­ing time
• You can fast-for­ward up to the cur­rent record­ing point
• You can’t skip past what has been recorded

Tip: This fea­ture is great for start­ing to watch long pro­grammes like sports events or films before they’ve fin­ished recording.

Does the require Wi-Fi or an internet connection to work?

No, the short-mod­el can func­tion as a stand­ard Freeview TV record­er without an inter­net con­nec­tion. You can set it up and use core fea­tures like watch­ing and record­ing live TV without Wi-Fi.

How­ever, con­nect­ing the short-mod­el to the inter­net enhances your exper­i­ence by providing:

• Soft­ware Updates: Receive the latest updates for improved per­form­ance and new features.
• Pro­gramme Images: View images asso­ci­ated with pro­grammes for a rich­er brows­ing experience.
• Addi­tion­al Pro­gramme Inform­a­tion: Access detailed inform­a­tion, includ­ing sec­ond­ary titles, series, and epis­ode numbers.
• Search Func­tion­al­ity: Search for both live broad­cast pro­grammes (up to 7 days ahead) and on-demand content.

If you prefer not to con­nect to the inter­net, you can per­form soft­ware updates using a USB stick.

What apps are available on the ?

The short-mod­el offers a sub­scrip­tion-free exper­i­ence with access to a vari­ety of pop­u­lar UK on-demand apps:

• BBC iPlay­er
• ITVX
• Chan­nel 4 (All 4)
• My5
• U (formerly UKTV Play)
• You­Tube
• GREAT! Play­er
• Watch Free UK
• PBS Amer­ica
• POP Play­er
• BBC Sounds
• STV Play­er
• S4C / Clic
• Explore Freeview Play

These apps provide a wide range of con­tent, includ­ing catch-up TV, box sets, and exclus­ive pro­gram­ming. Please note that app avail­ab­il­ity is sub­ject to change, and new apps may be added in future updates.

Can I use the with a satellite dish?

No, the short-mod­el is designed for use with a rooftop aer­i­al to receive Freeview ter­restri­al broad­casts. It is not com­pat­ible with satel­lite dishes used for ser­vices like Freesat or Sky. To receive TV broad­casts with the short-mod­el, you’ll need to con­nect it to a suit­able aerial.

How do I customise HDMI-CEC features on my ?

The short-mod­el sup­ports HDMI-CEC fea­tures, which allows TVs and con­nec­ted devices to con­trol each oth­er through the HDMI cable. You can adjust these set­tings by going to Home → Set­tings → Sys­tem → HDMI Con­trol.

Here are the options available:

1. Activ­a­tion Sync (Default: On)

   • Auto­mat­ic­ally turns on TVs and con­nec­ted devices when the short-mod­el is used
   • Puts the short-mod­el into standby when the TV is switched off

2. Turn Off Devices (Default: Off)

   • Turns off TVs and con­nec­ted devices when the short-mod­el is switched off

3. Auto Power On (Default: Off)

   • Turns on the short-mod­el when you switch to its HDMI input on your TV
   • Turns on the short-mod­el when the TV is switched on, as long as the short-model’s input was last selected

Import­ant: HDMI-CEC must also be enabled on your TV and oth­er con­nec­ted devices. #

Man­u­fac­tur­ers use dif­fer­ent names for HDMI-CEC, such as:

• Sam­sung: Anynet+
• Sony: BRAVIA Sync
• LG: Sim­pLink
• Panason­ic: VIERA Link
• Philips: EasyLink
• Toshiba: Reg­za Link
• Sharp: Aquos Link

Check your TV or device’s manu­al for instruc­tions on enabling HDMI-CEC features.

What is the USB port on the used for?

The USB port on your short-mod­el has two main functions:

1. Soft­ware Updates

   • Install soft­ware updates when an inter­net con­nec­tion isn’t available
   • Down­load updates from our web­site and trans­fer them via USB stick

2. Dia­gnost­ic Purposes

   • Export sys­tem logs when troubleshoot­ing issues with our sup­port team
   • Store dia­gnost­ic inform­a­tion that can help identi­fy problems

Import­ant: The USB port can­not be used for:

• Play­ing media files
• Expand­ing record­ing storage
• Trans­fer­ring record­ings to or from oth­er devices

For soft­ware updates and instruc­tions on using a USB stick, vis­it the T4’s soft­ware updates page.

The USB port on your short-mod­el has two main functions:

1. Soft­ware Updates

   • Install soft­ware updates when an inter­net con­nec­tion isn’t available
   • Down­load updates from our web­site and trans­fer them via USB stick

2. Dia­gnost­ic Purposes

   • Export sys­tem logs when troubleshoot­ing issues with our sup­port team
   • Store dia­gnost­ic inform­a­tion that can help identi­fy problems

Import­ant: The USB port can­not be used for:

• Play­ing media files
• Expand­ing record­ing storage
• Trans­fer­ring record­ings to or from oth­er devices

For soft­ware updates and instruc­tions on using a USB stick, vis­it the T4•R’s soft­ware updates page.

Does the have the Teletext function? What does the TEXT button do?

The tra­di­tion­al Red But­ton tele­text ser­vice, which used the old MHEG tech­no­logy, is no longer sup­por­ted by new Freeview Play TVs and set-top boxes, includ­ing the short-mod­el. Mod­ern devices now use HbbTV tech­no­logy to power the Con­nec­ted Red But­ton ser­vice, which requires an inter­net con­nec­tion. For more inform­a­tion, please vis­it the BBC’s Red But­ton help page.

The TEXT but­ton on your remote is required by the UK’s D‑Book TV and HbbTV spe­cific­a­tions and is avail­able for HbbTV apps. How­ever, cur­rently, there are no ser­vices that util­ize it. On the short-mod­el, the TEXT but­ton doubles as a TEXT/ZOOM button:

• TEXT Func­tion: Inten­ded for chan­nels and applic­a­tions dur­ing Full Screen TV, although not in use at present.
• ZOOM Func­tion: When the Man­hat­tan user inter­face is on-screen, press­ing this but­ton adjusts the zoom level of the interface.

How do I stop my filters resetting after standby?

By default, any fil­ters you set (like favour­ite chan­nels in the TV Guide) will reset when your short-mod­el goes into standby. To keep your fil­ters active:

1. Go to Home → Set­tings → Menu Options
2. Select Reset Fil­ters Automatically
3. Change the set­ting to Nev­er

Now, your fil­ters will stay act­ive even after standby, until you clear them manually.

Keep in mind, each of the fol­low­ing menus has its own fil­ter settings:

• TV Guide
• Home Screen On Now
• Record­ings
• Fea­tured
• Search Res­ults

To manu­ally clear a fil­ter in any menu:

1. Press to show fil­ter options
2. Press to clear the filter

How do I set up and use Favourite Channels?

The Favour­ites fea­ture helps you quickly access your most-watched chan­nels. Here’s how to set up and use it:

Adding Chan­nels to Favour­ites #

There are two ways to mark chan­nels as favourites:

1. While Using the Guide:

   • Press to add or remove the cur­rent chan­nel to favourites
   • A red heart icon will appear next to favour­ite channels

2. Using the Chan­nel Edit­or:

   • Go to Home → Set­tings → Chan­nels → Edit Channels
   • Use to mark chan­nels as favourites
   • Press EXIT and then choose Save Changes

View­ing Only Favour­ite Chan­nels #

You can use the fil­ter to show just your favour­ite chan­nels when you’re in the TV Guide or brows­ing the Home Screen On Now carousel:

• Press to open Fil­ter options
• Select Favour­ites
• Press BACK to apply

Quick Access While Watch­ing TV #

When watch­ing TV:

1. Press Info
2. Press to cycle through your favourites

Keep­ing Your Favour­ites Fil­ter Act­ive After Standby #

By default, fil­ters reset when your short-mod­el goes into standby. To pre­vent this:

1. Go to Home → Set­tings → Menu Options
2. Select Reset Fil­ters Automatically
3. Change to Nev­er

Can I skip adverts on recorded programmes?

Yes! There are two easy ways to skip through adverts in your recordings:

1. Fast For­ward

   • Press to fast for­ward through content
   • Each press increases the speed up to 64x
   • Press to resume nor­mal playback

2. Quick Skip

   • Press to jump for­ward 30 seconds
   • Press mul­tiple times to skip longer advert breaks
   • If you go too far, press to jump back 10 seconds

You can cus­tom­ise both the for­ward and back­ward skip dur­a­tions by nav­ig­at­ing to Home → Set­tings → Play­back.

Want to learn more about play­back con­trols? See Play­back.

What is Freeview Play Channel Management and why do BBC HD channels appear twice in my channel list?

You may have noticed that BBC HD chan­nels, such as BBC One HD, appear twice in your chan­nel list. This is because your short-mod­el is required to use a new fea­ture called Freeview Play Chan­nel Man­age­ment for tun­ing when con­nec­ted to the internet.

Here’s what Freeview Play Chan­nel Man­age­ment does:

1. Man­ages chan­nel num­bers: Freeview Play alloc­ates chan­nel num­bers based on your loc­a­tion, avail­able trans­mit­ters, and any region­al con­flicts. It handles this auto­mat­ic­ally through the Freeview Play server.

2. HD chan­nel swap­ping: For example, you will see BBC One HD on both chan­nel 1 and 101, with BBC One SD mov­ing to chan­nel 611. This change is part of Freeview’s plan to make HD chan­nels more prom­in­ent. BBC chan­nels are the first to do this and oth­er broad­casters may follow.

3. Inter­net chan­nels: Without an aer­i­al, you can still access five inter­net-based BBC chan­nels: BBC Three (301), BBC Scot­land (302), BBC ALBA (303), BBC NEWS (501) and BBC Par­lia­ment (502). More chan­nels may fol­low in the future.

How do I remove the duplic­ates? #

Option 1: Hide or delete duplicates

1. Go to Home → Set­tings → Chan­nels → Edit Channels
2. Choose to hide or delete the duplic­ate channels

Option 2: Turn off Freeview Play Chan­nel Management

This will restore the tra­di­tion­al Freeview chan­nel num­bers, with SD chan­nels start­ing at 1 and HD chan­nels at 101. It will also remove the five inter­net chan­nels. How­ever, since these chan­nels are already avail­able via your aer­i­al, this shouldn’t be an issue for most users

To dis­able Chan­nel Management:

1. Go to Home → Set­tings → Chan­nels → Freeview Play Chan­nel Management
2. Press OK to per­form a full retune.

Import­ant: Retun­ing will reset favour­ites, hid­den chan­nels, sched­uled record­ings, remind­ers, and region­al set­tings. You can also choose to restore any deleted channels.

We know see­ing only BBC HD chan­nels twice can be con­fus­ing, and we’d likely dis­able this fea­ture by default if Freeview Play Chan­nel Man­age­ment wasn’t required!

How is padding handled with consecutive recordings?

Auto­mat­ic Pad­ding (Default) #

The short-mod­el uses broad­caster sig­nals to determ­ine when pro­grammes actu­ally start and end. This means record­ings should start and end accur­ately when broad­caster sig­nalling is correct.

For con­sec­ut­ive record­ings on the same chan­nel, the short-mod­el will seam­lessly trans­ition from one record­ing to the next, ensur­ing you don’t miss any­thing between programmes.

When record­ing across dif­fer­ent chan­nels, the short-model’s dual tuners allow it to record two chan­nels sim­ul­tan­eously. How­ever, when both tuners are in use and a new record­ing needs to start on anoth­er chan­nel, the short-mod­el will stop record­ing the first pro­gramme at its sched­uled end time and start the new record­ing at its sched­uled start time. This means if the first pro­gramme runs late or the new pro­gramme starts early, you might miss some content.

Manu­al Pad­ding #

When you set manu­al pad­ding, the short-mod­el man­ages con­sec­ut­ive record­ings to max­im­ise cov­er­age while work­ing with­in tuner limitations.

Con­sec­ut­ive Record­ings on the Same Channel

To ensure the most import­ant con­tent is cap­tured, the short-mod­el adjusts pad­ding between con­sec­ut­ive recordings:

• The first record­ing in a sequence gets start pad­ding only
• Any middle record­ings get no padding
• The last record­ing gets end pad­ding only

If pro­grammes don’t start or end exactly on time, you may find the begin­ning or end of a pro­gramme included in the adja­cent recording.

Con­sec­ut­ive Record­ings on Dif­fer­ent Channels

The short-model’s two tuners allow it to record two chan­nels sim­ul­tan­eously, but this cre­ates some con­straints when hand­ling padding:

• When both tuners are in use and new record­ings need to start, the short-mod­el may need to omit end pad­ding from earli­er record­ings and start pad­ding from new recordings
• For example, if two record­ings are end­ing and two new record­ings are sched­uled to start on dif­fer­ent chan­nels, pad­ding will be omit­ted from all record­ings to ensure the core pro­gramme con­tent is captured

How can I restart a programme?

Cur­rently, only BBC chan­nels sup­port the abil­ity to restart live pro­grammes on the short-mod­el. There are a few ways to do this:

1. Press the Green But­ton:

   • While watch­ing a BBC chan­nel, press the Green but­ton on your remote.
   • This will restart the cur­rent pro­gramme in BBC iPlay­er.

2. Use the Red But­ton:

   • Press the Red but­ton on your remote while on a BBC channel.
   • This opens the BBC Red But­ton Plus ser­vice, where you can select the option to restart the programme.

3. Through the TV Guide:

   • Open the TV Guide and nav­ig­ate to the cur­rent BBC programme.
   • If the pro­gramme sup­ports restart, a Restart icon will be displayed.
   • Press OK on the pro­gramme, and you’ll be giv­en the choice to restart it.

Note: Restart­ing a pro­gramme requires an act­ive inter­net con­nec­tion, as it streams the con­tent from BBC iPlayer.

Can I transfer recordings from the T2-R or T3-R to ?

No, it’s not pos­sible to trans­fer record­ings from the T2‑R or T3‑R to the short-mod­el. This is due to restric­tions from Freeview that pro­tect HD record­ings using spe­cial encryp­tion, which our devices don’t imple­ment. These include:

1. DTCP-IP for secure stream­ing or trans­fer­ring of HD recordings.
2. AACS for lock­ing HD record­ings when copied, allow­ing only one copy to be made.

Even if record­ings were trans­ferred, the receiv­ing device would need to sup­port DTCP-IP and AACS to play them.

While trans­fer­ring SD record­ings is allowed, for con­sist­ency, our devices cur­rently treat all record­ings the same.

Using both record­ers togeth­er? #

If you plan to keep both your T2‑R/T3‑R and short-mod­el, you can pre­vent remote con­trol inter­fer­ence by pair­ing your short-mod­el with its remote. See: Pair your short-mod­el and remote to pre­vent inter­fer­ence with oth­er Man­hat­tan devices.

Can I reorder channels on the ?

No, it’s not pos­sible to change the chan­nel order on the short-mod­el. Freeview Play requires man­u­fac­tur­ers to keep the offi­cial chan­nel numbering.

How­ever, we plan to add a fea­ture that will allow you to reorder chan­nels in your Favour­ites list. This means you’ll be able to cus­tom­ise the chan­nel order when fil­ter­ing by Favour­ites in the TV Guide and Home Screen.

You may have noticed that BBC One HD appears at both chan­nel 1 and 101, with BBC One SD moved to 611. This is part of Freeview Play Chan­nel Man­age­ment, which auto­mat­ic­ally man­ages chan­nels when your short-mod­el is con­nec­ted to the internet.

If you prefer the tra­di­tion­al Freeview chan­nel num­bers, with SD chan­nels start­ing at 1 and HD chan­nels at 101, please see: Why do BBC HD chan­nels appear twice in my list with Freeview Play Chan­nel Man­age­ment??.

Can I connect the to an older TV without HDMI?

No, the short-mod­el is designed for use with TVs that have HDMI inputs and only fea­tures an HDMI out­put for audio and video.

While devices are avail­able that can con­vert HDMI inputs to ana­logue out­puts (com­pat­ible with SCART or RCA con­nec­tions), these may not deliv­er the best res­ults. If used with the short-mod­el, menus are likely to appear in poor qual­ity and may be dif­fi­cult to read.

Some of our older products, such as the Man­hat­tan T1, T2‑R, and SX, were com­pat­ible with our option­al Ana­logue AV kit. These mod­els fea­tured a mini-jack ana­logue out­put, which the short-mod­el does not have. As a res­ult, the short-mod­el is not com­pat­ible with the Ana­logue AV kit.

Does the need an internet connection?

No, the short-mod­el works per­fectly as a Freeview TV record­er without the inter­net. You’ll still be able to:

• Watch all Freeview channels
• Use the 7‑day TV Guide to browse and set recordings
• Record, play­back, and pause live TV as normal

How­ever, con­nect­ing to the inter­net (via Wi-Fi or Eth­er­net) adds use­ful fea­tures like:

• Catch-up and on-demand stream­ing services
• Enhanced pro­gramme inform­a­tion with images
• Browse the last 7‑days in the TV Guide
• Search across TV Guide and on-demand content
• Auto­mat­ic soft­ware updates

Keep­ing up to date without inter­net #

If you don’t con­nect to the inter­net, you can still manu­ally update your software:

1. Vis­it the short-model’s soft­ware updates page
2. Down­load the update
3. Install it using a USB stick

When you register your short-mod­el, you can also choose to receive email updates about new releases. This way, you can decide if a soft­ware update is worth installing manu­ally, espe­cially if it’s only for inter­net-related features.

Does the short-mod­el need an inter­net con­nec­tion? #

No, the short-mod­el works per­fectly as a Freeview TV box without the inter­net. You’ll still be able to:

• Watch all Freeview channels
• Use the 7‑day TV Guide to browse and set reminders
• Pause live TV as normal

How­ever, con­nect­ing to the inter­net (via Wi-Fi or Eth­er­net) adds use­ful fea­tures like:

• Catch-up and on-demand stream­ing services
• Enhanced pro­gramme inform­a­tion with images
• Browse the last 7‑days in the TV Guide
• Search across TV Guide and on-demand content
• Auto­mat­ic soft­ware updates

Keep­ing up to date without inter­net #

If you don’t con­nect to the inter­net, you can still manu­ally update your software:

1. Vis­it the short-model’s soft­ware updates page
2. Down­load the update
3. Install it using a USB stick

When you register your short-mod­el, you can also choose to receive email updates about new releases. This way, you can decide if a soft­ware update is worth installing manu­ally, espe­cially if it’s only for inter­net-related features.

Can I play media files from a USB drive on the ?

No, the short-mod­el does not sup­port play­ing media files from USB drives. For media play­back, we recom­mend using a ded­ic­ated media play­er or smart TV apps.

No, the short-mod­el does not sup­port play­ing media files from USB drives. The device is designed primar­ily for Freeview record­ing and play­back. For media play­back, we recom­mend using a ded­ic­ated media play­er or smart TV apps.

How do I add programmes to my Watchlist?

You can add on-demand pro­grammes to your Watch­list from vari­ous menus on the short-mod­el. Here’s how:

Find­ing On-Demand Con­tent #

You can find on-demand pro­grammes in sev­er­al places:

• Fea­tured: Browse cur­ated carou­sels of on-demand con­tent like Films and Drama
• TV Guide: Look for pro­grammes marked with (espe­cially when brows­ing back­wards in time)
• Search: Find on-demand con­tent in ded­ic­ated res­ults carousels
• More Info: Access addi­tion­al epis­odes and related content

When you high­light an on-demand pro­gramme, you’ll see:

• The on-demand icon () among oth­er attrib­utes like sub­titles in the inform­a­tion area
• A hint show­ing you can press to play or to add or remove the pro­gramme from your Watchlist.
• A large icon next to the pro­gramme title if it’s already in your Watchlist

Adding to Your Watch­list #

Simply press when an on-demand pro­gramme is high­lighted. In the TV Guide, the in the pro­gramme cell will change to (a vari­ation with a bookmark).

To remove it, just press again.

Man­aging Series #

While you can’t cur­rently add entire series to your Watch­list (due to Freeview Play plat­form lim­it­a­tions), there are ways to keep track of series you’re watching:

• Use the fea­ture to find all avail­able epis­odes — your searches are saved for easy access
• Press on any epis­ode in your Watch­list to see oth­er avail­able epis­odes in the More Info menu

Adding Con­tent from Apps #

Unfor­tu­nately, you can­not add pro­grammes to your Watch­list from with­in apps like BBC iPlay­er or ITVX, as these apps man­age their own watch­lists sep­ar­ately and don’t provide any way for the short-mod­el to access them.

Can I play my own videos or media files on the ?

No, the short-mod­el does not sup­port play­ing videos from USB devices or stream­ing media over your net­work. This includes:

• Video files stored on USB drives
• Record­ings from oth­er Freeview recorders
• Media stream­ing via DLNA or oth­er net­work protocols

While we under­stand this would be a use­ful fea­ture, sup­port­ing media play­back would require extens­ive devel­op­ment to handle the many dif­fer­ent video and audio formats that exist. For now, the short-mod­el focuses on provid­ing excel­lent Freeview record­ing and play­back capabilities.

If you need to play media files, we recom­mend using a ded­ic­ated media play­er or smart TV apps for this purpose.

Why is an internet connection needed to search the TV Guide?

Your short-mod­el needs an inter­net con­nec­tion to search the TV Guide because the search relies on data from the Freeview Play serv­er. This allows your device to access:

• More detailed pro­gramme information
• Images of the programmes
• Epis­ode and series numbers

This makes for a much rich­er and more help­ful search exper­i­ence than just using the broad­cast sig­nal alone.

Can I record content from apps like iPlayer and streaming IP channels?

No, you can­not record any con­tent delivered over the inter­net on the short-mod­el. This includes pro­grammes from apps like BBC iPlay­er, ITVX, and stream­ing IP chan­nels. Record­ing of inter­net-delivered con­tent is pro­hib­ited by Freeview Play and the apps them­selves. The short-mod­el is designed to record live TV broad­casts received through your aerial.

What is the difference between manual and automatic padding when making recordings?

The short-mod­el offers two ways to ensure you don’t miss the begin­ning or end of your record­ings: Auto­mat­ic Pad­ding (the default option) and Manu­al Padding.

Auto­mat­ic Pad­ding (Default) #

Auto­mat­ic pad­ding uses broad­caster sig­nals to determ­ine exactly when pro­grammes start and end. The short-mod­el begins mon­it­or­ing 30 minutes before the sched­uled start time and starts record­ing when it detects the broadcaster’s sig­nal. It will also wait for the broadcaster’s end sig­nal, con­tinu­ing to record for up to 2 hours after the sched­uled end time if necessary.

This meth­od works well when broad­caster sig­nals are accur­ate, as it auto­mat­ic­ally adjusts for pro­grammes that start early or run late. How­ever, if broad­casters don’t send cor­rect sig­nals, you might miss the start or end of a programme.

Manu­al Pad­ding #

With manu­al pad­ding, you choose how much extra time to add before and after each record­ing, from 2 to 10 minutes. While this gives you con­sist­ent con­trol and doesn’t rely on broad­caster sig­nals, it may record unne­ces­sary con­tent or still miss parts of pro­grammes that start very early or run very late (such as live events).

When record­ing con­sec­ut­ive pro­grammes, manu­al pad­ding is adjus­ted to avoid over­lap. This means some pad­ding may be omit­ted to ensure the core con­tent of each pro­gramme is captured.

How to Adjust Pad­ding Set­tings #

To change your pad­ding settings:

1. Go to Home → Set­tings → Record­ings → Pad­ding Options → Pad­ding Type
2. Select either Auto­mat­ic or Manu­al

If using Manu­al Pad­ding, you can set both start and end pad­ding times (2−10 minutes) in the same menu.

You can also choose how record­ings start play­back. Under Play­back Start, select either:

• Recor­ded Start: Begins from the very start of the recording
• Sig­nalled: Begins where the broad­caster indic­ated the pro­gramme starts (default)

Tip: When play­ing back a record­ing with manu­al pad­ding, the play­back bar shows mark­ers where the broad­caster sig­nalled the programme’s start and end, mak­ing it easy to skip to the actu­al content.

How does auto-deletion work on the , and how can I keep important recordings?

The short-mod­el auto­mat­ic­ally man­ages stor­age space by delet­ing older record­ings when needed. Here’s how it works:

Auto-Dele­tion Pro­cess #

When space is needed for new record­ings, the short-mod­el will:

1. First delete con­tent from the Recently Deleted section
2. Then delete the old­est record­ings that aren’t marked as ​‘Keep’
3. Nev­er delete record­ings marked as ​‘Keep’

Recently Deleted Record­ings #

• Deleted record­ings move to the Recently Deleted section
• They stay there for 30 days unless space is needed sooner
• You can recov­er these record­ings at any time before they’re per­man­ently deleted

Keep­ing Import­ant Record­ings #

To pre­vent record­ings from being auto­mat­ic­ally deleted:

1. Go to Home → Recordings
2. High­light the record­ing you want to keep
3. Press
4. Select Keep

Note: You can keep record­ings up to 80% of your total stor­age capa­city. You’ll see a warn­ing if you try to exceed this limit.

Import­ant Tips #

• The short-mod­el won’t warn you before auto-delet­ing record­ings that aren’t marked as ​‘Keep’
• Kept record­ings show a ​‘Keep’ icon in the Record­ings menu
• Reg­u­larly check your record­ings and mark any as ​‘Keep’ that you want to save long-term
• You can remove ​‘Keep’ status by press­ing again and select­ing Don’t Keep

To check avail­able stor­age space, press RECS on your remote — the free space per­cent­age is shown at the top of the screen.

How do I cancel a recording or series recording?

You can can­cel record­ings from any menu where they appear:

• Record­ings menu (press RECS)
• TV Guide (press GUIDE)
• Home Screen On Now carousel
• More Info menu (press )
• Search res­ults
• Chan­nel Browser and while watch­ing live TV

From the Record­ings menu #

1. Press RECS and select the Sched­uled tab
2. For series record­ings with mul­tiple episodes:
   • High­light the series folder and press OK
   • Select any epis­ode and press OK
   • Choose Can­cel Series to stop all future epis­odes, or Skip Epis­ode for just that episode
3. For series with only one epis­ode or one-off recordings:
   • High­light the record­ing and press OK
   • Select Can­cel Record­ing for a one-off programme
   • Select Can­cel Series to stop all future episodes

From oth­er menus or while watch­ing live TV #

1. Find the pro­gramme marked for recording
2. Press
3. Choose from:
   • Can­cel Record­ing for a single programme
   • Can­cel Series to stop all future episodes
   • Skip Epis­ode to can­cel just one epis­ode of a series

For record­ings in pro­gress #

When a record­ing is cur­rently in pro­gress, you’ll see:

• Stop Record­ing to end the cur­rent recording
• Stop Record­ing Series to end the record­ing and can­cel the series (if part of a series)

T4•R Troubleshooting old

No picture or sound from the

Possible Causes & Solutions

The HDMI cable may be disconnected.

Check the HDMI con­nec­tions between the short-mod­el and your TV.

The input the T4-R is connected to may not be selected on your TV.

Select the cor­rect HDMI input (see your TV’s manu­al for guidance).

Your TV may not correctly communicate the resolutions it is capable of and an incompatible resolution may be selected.

Turn the T4‑R on and wait 30 seconds. Press HOME. Press and hold ​‘0’ for 5 seconds. The T4‑R will try each res­ol­u­tion for 15 seconds: 1080p then 1080i then 720p. Select Con­firm when you see a picture.

The picture and sound keep breaking up or there is no signal

Possible Causes & Solutions

Weak signal from your aerial.

Check your sig­nal by press­ing HOME and select­ing Inform­a­tion. If it’s weak or not present, get a pro­fes­sion­al to check your install­a­tion – your aer­i­al may provide a bet­ter sig­nal if it is realigned or moved some­where else. We don’t recom­mend using an indoor aer­i­al. As a last resort, try using a sig­nal amp­li­fi­er or boost­er to improve reception.

Some TV aerials installed with a signal amplifier need a power supply from the TV box.

Activ­ate the T4‑R’s +5V DC sup­ply by going to: Set­tings > Sys­tem > 5V Antenna Power.

No signal after moving home

Possible Causes & Solutions

The new home is in a different transmission area.

Select: Set­tings > Chan­nels > Auto Retune > Retune & Clear Preferences

The switches off after 3 hours

Possible Causes & Solutions

By default the short-model is set to go to standby after 3 hours without interaction.

Turn Auto Standby off or select a dif­fer­ent dur­a­tion in: Set­tings > Sys­tem > Standby Options.

You've forgotten your PIN

Possible Causes & Solutions

You've forgotten it or someone has changed it.

Your PIN can be reset with the mas­ter PIN. Please con­tact us.

Loop Out doesn't work in Standby

Possible Causes & Solutions

The Loop Out in Standby setting is not turned on.

Turn it on in: Set­tings > Sys­tem > Standby Options.

Video in apps buffers, stutters or stops altogether

Possible Causes & Solutions

Your broadband is not fast enough. A minimum of 3Mbps is recommended for internet video. Faster broadband may still be affected by usage from other devices, reducing the speed available for the T4-R.

Check your broad­band speed with your inter­net pro­vider and try run­ning an online speed test on a com­puter or mobile device. If the speed you are get­ting is less than expec­ted there may be oth­er devices on your net­work using band­width. Try dis­con­nect­ing them.

Your T4-R is using your Wi-Fi at the same time as too many other devices.

Dis­con­nect oth­er devices from your Wi-Fi or con­nect your T4‑R to your inter­net router with an Eth­er­net cable.

The Wi-Fi signal from your internet router is poor. You can check the Wi-Fi signal by going to: Settings > Internet.

Try adjust­ing the loc­a­tion of your Wi-Fi router and/​or its antenna(s). Also try mov­ing the T4‑R itself. Altern­at­ively, con­nect your T4‑R to your inter­net router with an Eth­er­net cable.

The does not respond to the remote

Possible Causes & Solutions

The front of the short-model is obstructed.

Ensure the front of the short-mod­el is not obstructed.

Batteries are weak.

Replace bat­ter­ies in the short-mod­el remote.

They have been programmed to control the volume of another device.

Reset your short-mod­el remote by fol­low­ing the instruc­tions in Reset­ting Your Remote on page 17.

Troubleshooting

Can I watch a third channel while recording two others?

Yes, you can watch a third chan­nel while record­ing two oth­ers, but it depends on which chan­nels you’re record­ing. This is because digit­al TV chan­nels are broad­cast in groups called multiplexes.

A mul­ti­plex is a group of digit­al chan­nels broad­cast togeth­er on the same fre­quency. In the old ana­logue TV days, each fre­quency could only carry one chan­nel. With digit­al TV, that same fre­quency can carry mul­tiple chan­nels — that’s why we have so many more chan­nels avail­able today.

Here’s how it works with the short-model’s two tuners:

• If both record­ings are from the same mul­ti­plex, you can watch any oth­er channel
• If the record­ings are from dif­fer­ent mul­ti­plexes, you can only watch chan­nels from those same two multiplexes

For example:

• Record­ing BBC One HD and ITV1 HD (both on BBC B mul­ti­plex)? You can watch any oth­er channel
• Record­ing BBC One HD (BBC B mul­ti­plex) and Film4 (D3&4 mul­ti­plex)? You can only watch oth­er chan­nels from those two multiplexes

Mak­ing it easi­er to choose chan­nels #

To help identi­fy which chan­nels you can watch while recording:

1. Go to Home → Set­tings → Menu Pref­er­ences → Flag Unavail­able Channels
2. Turn this set­ting on
3. Chan­nels you can’t cur­rently watch will be clearly marked

Oth­er view­ing options #

While record­ing two chan­nels, you can always:

• Watch a pre­vi­ously recor­ded programme
• Use stream­ing apps like BBC iPlayer
• Watch live chan­nels with­in apps that offer them

Note: The short-mod­el will warn you if select­ing a chan­nel would require stop­ping a recording.

For a list of which chan­nels belong to each mul­ti­plex, vis­it the Freeview chan­nel list­ings page and look for the ​“Mux” column.

Why isn't my Loop Out working when the is in standby?

If your aer­i­al sig­nal isn’t passing through to anoth­er device when your short-mod­el is in standby, it’s likely because the Loop Out in Standby set­ting is turned off. This set­ting is dis­abled by default to con­serve energy and meet UK/EU power con­sump­tion requirements.

How to enable Loop Out in Standby #

1. Press HOME on your remote
2. Go to Set­tings → Sys­tem → Standby Options
3. Select Loop Out in Standby
4. Press OK to turn it on

Once enabled, your aer­i­al sig­nal will con­tin­ue to pass through to con­nec­ted devices (like your TV) even when the short-mod­el is in standby mode.

Why can't I set a series recording for some programmes on my ?

The abil­ity to set a series record­ing on your short-mod­el depends on the broad­caster mark­ing the pro­gramme as part of a series. If the broad­caster doesn’t identi­fy the pro­gramme as a series, the option to record the series won’t be avail­able. This means you’ll need to set indi­vidu­al record­ings for each epis­ode manually.

How to identi­fy if a pro­gramme is part of a series:

• Series Icon: Look for the series icon next to the pro­gramme in the TV Guide.
• Record­ing Options: When you press the Record but­ton on a pro­gramme, the short-mod­el will expli­citly ask if you want to record the series if it’s marked as part of a series.

If you don’t see the option to record the series or the series icon is absent, it’s because the broad­caster hasn’t sched­uled it as a series.

Why isn't space freed up when I clear Recently Deleted recordings?

The way stor­age space is dis­played on your short-mod­el dif­fers depend­ing on where you look:

1. In the Record­ings Menu (press RECS):

   • The free space per­cent­age shown at the top already includes Recently Deleted recordings
   • Clear­ing the Recently Deleted sec­tion won’t change this percentage
   • This gives you an accur­ate view of your total avail­able record­ing space

2. In Hard Drive Inform­a­tion (Home → Inform­a­tion → Hard Drive):

   • The free space shown in GB does not include Recently Deleted recordings
   • You’ll see the space increase after clear­ing Recently Deleted recordings
   • This shows you the cur­rent tech­nic­al state of the hard drive

The Recently Deleted sec­tion acts like a recycle bin, giv­ing you a chance to recov­er record­ings before they’re per­man­ently removed. The space is already coun­ted as avail­able because these record­ings will be auto­mat­ic­ally deleted when space is needed for new recordings.

Why won't my remote learn from my LG Magic Remote?

The short-mod­el remote can only learn infrared (IR) sig­nals dur­ing the teach­ing pro­cess. While LG Magic Remotes use both Bluetooth and IR tech­no­logy, they must be spe­cific­ally set to IR mode for teach­ing to work.

Set­ting up your LG Magic Remote for teach­ing #

1. Put your LG TV into standby mode
2. On the LG Magic Remote:
   • Press and hold both BACK and HOME buttons
   • Wait until the power but­ton LED turns sol­id red briefly
   • The remote is now in IR-only mode

Once your LG Magic Remote is in IR mode, you can pro­ceed with the stand­ard remote teach­ing pro­cess: How to con­trol your TV with the short-mod­el remote.

Return­ing your LG Magic Remote to Bluetooth mode #

Most basic func­tions (like volume, power, and chan­nel con­trols) will con­tin­ue to work in IR mode, but advanced fea­tures like voice con­trol and point­er will be unavail­able. To put the LG Magic Remote back in bluetooth mode:

1. Turn your TV back on
2. Press OK on the Magic Remote to recon­nect Bluetooth

Why has my only found 5 channels?

If your short-mod­el has only found five chan­nels dur­ing setup or retune, it’s likely receiv­ing no aer­i­al sig­nal and is only pick­ing up the BBC’s inter­net-based channels:

• 301 BBC Three
• 302 BBC Scot­land
• 303 BBC ALBA
• 501 BBC News
• 502 BBC Parliament

These chan­nels stream over the inter­net and don’t require an aer­i­al connection.

Troubleshoot­ing Steps #

1. Check Aer­i­al Connection

   • Make sure your aer­i­al cable is firmly con­nec­ted to the Aer­i­al In sock­et on your short-model
   • Try remov­ing and recon­nect­ing the cable
   • Check the cable isn’t damaged

2. Test Your Aer­i­al Signal

   • Con­nect the aer­i­al dir­ectly to your TV
   • Per­form a chan­nel scan on your TV
   • If your TV also can’t find chan­nels, you likely have an aer­i­al or sig­nal recep­tion issue
   • If your TV can find chan­nels but your short-mod­el can’t, please con­tact our sup­port team

3. Review Your Aer­i­al Setup

   • For reli­able Freeview recep­tion, you need a suit­able rooftop or loft aerial
   • Indoor aer­i­als often don’t provide adequate sig­nal strength
   • If using sig­nal amp­li­fi­ers or split­ters, try bypassing them temporarily

Next Steps #

• Vis­it Freeview’s Cov­er­age Check­er to con­firm sig­nal avail­ab­il­ity in your area
• Need a reli­able aer­i­al installer? Find one through the Con­fed­er­a­tion of Aer­i­al Indus­tries (CAI)
• Still hav­ing issues? Con­tact our sup­port team for fur­ther assistance

Why is 103 ITV1 HD showing the wrong regional content?

If you’re see­ing incor­rect region­al news or weath­er on 103 ITV1 HD, it’s because ITV doesn’t provide HD broad­casts for all region­al vari­ations. Some regions share the same ITV1 HD feed, which may not include your spe­cif­ic loc­al content.

To watch loc­al con­tent, switch to the stand­ard defin­i­tion ITV1 chan­nel (usu­ally Chan­nel 3). The SD chan­nel provides the cor­rect region­al pro­gram­ming, includ­ing loc­al news and weather.

Note:

• This situ­ation is due to ITV’s broad­cast arrange­ments and affects all devices, not just the short-model.
• There’s no issue with your device or sig­nal reception.

Why don't some apps like ITVX offer live TV channels on the ?

Cur­rently, only BBC iPlay­er offers live TV chan­nels with­in its app on the short-mod­el. The avail­ab­il­ity of live TV stream­ing with­in apps depends on both the app pro­viders and Freeview Play plat­form requirements.

For now, you can watch all main chan­nels (includ­ing ITV, Chan­nel 4 and oth­ers) through nor­mal Freeview broad­cast when con­nec­ted to an aer­i­al. We expect more apps to add live TV stream­ing fea­tures dur­ing 2025, which will be delivered to your short-mod­el through soft­ware updates as they become available.

Why is there no sound from my ?

If you’ve lost sound on stand­ard defin­i­tion (SD) chan­nels, the most com­mon cause is that your short-model’s intern­al volume has been turned down com­pletely. This can hap­pen par­tic­u­larly if your remote’s volume but­tons have been pro­grammed to con­trol your TV or sound­bar instead.

Quick Fix — Reset Volume #

1. Press Home on your remote
2. To reset the short-model’s intern­al volume to max­im­um, enter this sequence: 9 → 5 → 1 → RED

Note: This sequence only works from soft­ware ver­sion 2.00. If your T4/T4•R has an earli­er soft­ware ver­sion, please update. You can check the soft­ware ver­sion by going to: Home → Inform­a­tion.

Under­stand­ing the short-model’s Audio Sys­tem #

• The short-mod­el has its own intern­al volume that affects all audio except Dolby from HD channels
• By default, the short-mod­el remote’s volume but­tons con­trol this intern­al volume
• When Dolby is enabled (in Pic­ture & Sound Set­tings) and your TV sup­ports Dolby, HD chan­nel audio bypasses the intern­al volume control

Best Prac­tice for Volume Con­trol #

For optim­al sound qual­ity, we recommend:

1. Set the short-model’s intern­al volume to max­im­um (using the reset sequence above)
2. Use your TV, sound­bar, or AV receiv­er to con­trol the final out­put volume
3. If you prefer using the short-mod­el remote for volume con­trol, ensure it’s pro­grammed to con­trol your main audio device.

Why are my recordings starting late or ending early on the ?

There are sev­er­al com­mon reas­ons why you might miss the begin­ning or end of your recor­ded pro­grammes. Here’s what might be hap­pen­ing and how to fix it:

Broad­caster Sig­nalling Issues #

When using Auto­mat­ic Pad­ding (the default set­ting), the short-mod­el relies on sig­nals from broad­casters to know exactly when to start and stop record­ing. Some­times these sig­nals can be incor­rect or miss­ing, caus­ing record­ings to start late or end early.

To resolve this, try switch­ing to Manu­al Pad­ding, which adds a fixed amount of time before and after each record­ing. See our guide on the dif­fer­ence between manu­al and auto­mat­ic pad­ding for how to change this setting.

Record­ing Mul­tiple Pro­grammes #

The short-mod­el has two tuners, mean­ing it can record two chan­nels at once. When you have mul­tiple record­ings sched­uled close togeth­er on dif­fer­ent chan­nels, the short-mod­el might need to stop one record­ing to start anoth­er. This can mean miss­ing the end of one pro­gramme or the start of another.

Back-to-Back Record­ings #

When record­ing con­sec­ut­ive pro­grammes on the same chan­nel, the short-mod­el has to man­age pad­ding care­fully to avoid over­lap. This might mean some pad­ding is omit­ted between pro­grammes. Learn more about how this works in our guide to hand­ling con­sec­ut­ive record­ings.

Still Hav­ing Prob­lems? #

If you’ve tried these solu­tions and are still miss­ing the start or end of your record­ings, please con­tact us and we’ll help you invest­ig­ate further.

Why is my Bose soundbar responding to my remote?

If your Bose TV Speak­er sound­bar (mod­el 431974) is unex­pec­tedly respond­ing to your short-mod­el remote – for example, chan­ging volume when you press chan­nel but­tons – this is a known issue with that spe­cif­ic Bose model.

How to Fix This #

Bose has released a firm­ware update that resolves this prob­lem. To fix it:

1. Vis­it the Bose TV Speak­er Firm­ware Update page
2. Down­load and install the latest firm­ware fol­low­ing Bose’s instructions
3. After updat­ing, your sound­bar should no longer respond incor­rectly to the short-mod­el remote

Still Hav­ing Issues? #

If the prob­lem con­tin­ues after updat­ing your soundbar’s firmware:

• Check that the update was suc­cess­fully installed
• Con­tact Bose Sup­port for help with your soundbar
• Or con­tact our Cus­tom­er Ser­vice team for addi­tion­al assistance

Note: This issue spe­cific­ally affects the Bose TV Speak­er (mod­el 431974) and may not apply to oth­er Bose sound­bar models.

Why does my switch off after 3 hours?

By default, your short-mod­el is set to auto­mat­ic­ally go into standby after 3 hours without any inter­ac­tion. This is an energy-sav­ing feature.

To change or dis­able this setting:

1. Go to Home → Set­tings → Sys­tem → Standby Options
2. Select Auto Standby
3. Choose your pre­ferred dur­a­tion or turn it off completely