Product Support

Manhattan T3•R

Have a question?

  • Can I connect the T3•R to a TV without HDMI?

    No, the T3•R can only be connected to TVs with HDMI.

  • Why does loop out (also known as loop through) not work in standby?

    In order to meet EU energy regulations, loop out is disabled in standby in order to conserve energy. It can be turned on in the System section of the Settings menu. Press HOME, select Settings and then go to: System > Loop Out in Standby

    Please see p18 of the Get Started Guide for more information.

  • Why is the screen blank and I can't hear anything?

    There are a few possible reasons.

    Your T3•R is not connected properly

    Ensure your aerial is connected to your T3•R and an HDMI cable is connected from your T3•R to your TV.

    When your T3•R is turned on, the LED on the front is blue.

    The correct input on your TV is not selected

    Press the GUIDE button on your remote control. This displays the TV Guide, making it easy to tell when you find the right input.

    To change inputs, most TV remotes use a button labelled ‘AV’, ‘SOURCE’, ‘INPUT’, or with a TV icon and arrow. Each press should cycle through your inputs. Check your TV's manual if necessary.

    Once you find the input displaying the TV Guide, press EXIT and check if live TV is working. Try changing to BBC 1 by pressing '1' on the remote control. If the T3•R says there is No Signal, you may have a problem with your aerial. To retune:

    • Press SETTINGS
    • Select 'Settings'
    • Select 'Tuning'
    • Select 'Retune' and follow the on-screen instructions

    An incompatible HDMI resolution has been selected

    If you are using HDMI, the T3•R may be set to an HDMI resolution that your TV does not support:

    • Normally the T3 is set to auto detect the HDMI resolution but this can fail with some TVs.
    • The T3•R can also be manually set to a resolution in the Picture & Sound section of the Settings menu. This could cause an issue if you set a resolution (e.g. 2160p), then move the T3•R to another TV that doesn't support that resolution.

    The T3•R can automatically cycle through common resolutions until you find one that works:

    • Turn the T3•R on and wait 30 seconds.
    • Press HOME.
    • Press & Hold ‘0’ for 5 seconds.
    • The T3•R will try each of the 3 HD resolutions for 15 seconds in this order: 1080p, 1080i and 720p. Select ‘Confirm’ when you can see the picture.
  • Why is my Manhattan T3•R not tuning all the channels? Why are some channels not working?

    It is likely that the signal from your TV aerial is weak. Indoor aerials are particularly poor and extremely sensitive to direction, meaning they will often tune some channels when placed in one position and a whole different set when placed in another. If you have an outdoor aerial, it may not be aligned correctly to receive signals from your local transmitter.

    If you've moved your T3•R to a new location (e.g. you've moved house), you should must retune:

    • Press SETTINGS
    • Select 'Channels'
    • Select 'Retune' and then 'Full Retune'
  • Why there is no sound on HD channels?

    HD channels are broadcast with Dolby Digital audio. If you cannot hear any sound on HD channels, it is likely that your TV does not support Dolby Digital but Surround Sound is selected in the Picture & Sound section of the Settings menu. Change the 'Audio Output' setting to 'Stereo PCM' to resolve the issue.

  • How do I reset my PIN? I've lost/forgotten it.

    Your PIN can be reset using the master PIN. In order to protect minors, we don't publish the master PIN, so please contact us and we will give it to you.

    Once you have the master PIN, go to the PIN section of the Settings menu and choose the 'Change PIN' option. When it asks for your PIN, enter the Master PIN and then follow the instructions to create a new one.

  • Why does my Manhattan T3•R switch off by itself?

    The T3•R has a power-saving feature called 'Auto Standby' that takes place after three hours when no buttons have been pressed on the remote control or front panel. The duration can be changed or Auto Standby can be turned off altogether by pressing HOME and going to: Settings > System > Auto Standby

  • Why does pressing the volume or mute buttons on my T3•R remote not affect the volume?

    They may have been programmed to control the volume of another device. You can reset your T3•R remote by following the instructions in ‘Reset Your Remote’ on page 21 of the Get Started Guide.

    If you see the message "Volume controls are disabled for channels with Dolby Digital audio", this happens because HD channels are broadcast with Dolby Digital audio and the T3•R is passing through the audio unaltered as required by Dolby. Dolby's expectation is that the volume be adjusted on the final output device – i.e. your TV or AV receiver.

    If you want to adjust the volume on your T3•R, change 'Audio Output' in the Picture & Sound section of the Settings menu to 'Stereo PCM'. The T3-R will the decode the Dolby Digital audio and output stereo audio instead.

  • Why does the volume of my TV seem lower than expected after programming the Manhattan remote to control it?

    You did not set the T3•R’s volume to max before programming your Manhattan remote to control your TV. To fix this:

    • Reset your Manhattan remote by holding the S/AD and RED  buttons for 3 seconds until the LED blinks
    • Turn the volume up to max on your T3•R with the P-UP button
    • Reprogram your Manhattan remote to control your TV (see page 21 of the Get Started Guide)
  • Why is video in apps buffering, stuttering or stopping altogether?

    Apps require a minimum broadband speed of 3Mbps to stream video reliably. Even if you have a faster connection, e.g. 16Mbps, other devices may be using it at the same time and reducing the speed available to the T3•R.

    If you are using Wi-Fi, you can check your Wi-Fi signal by pressing HOME and selecting: Settings > Internet

    Even if the signal is good, it is still dependent on your broadband speed being fast enough. Also, too many other devices may be using your Wi-Fi at the same time and/or large downloads may be taking place, for example if your computer is performing a software update.

    If your Wi-Fi signal is poor, try adjusting the location of your Wi-Fi router and/or its antenna(s). You can also try moving the T3•R itself. Alternatively, instead of using Wi-Fi, connect your T3•R to your internet router with an Ethernet cable.

v1.08 Software Update

Released 22/07/20

If your T3•R is connected to the internet and left in standby, it will update automatically overnight, unless you have disabled automatic updates in the System Settings menu. Please see below for more information about updating, including how to update by USB.


  • An issue introduced in 1.07 affecting A/V decoding that could cause the T3•R to restart unexpectedly, in particular when using ITV Hub.
  • After the T3•R had been on for more than 48 hours the internet could stop working until you went to the Internet Settings menu or restarted the T3•R.
  • The T3•R could be unexpectedly found on in the morning (we’ve resolved one issue but are aware that there is another still causing it for some customers).
  • When playing back a recording or in live pause, subtitles could sometimes fail to turn on or take up to 30s to turn on.
  • The system could incorrectly delete old recordings even though free space was available.

          How to Update

          To check your current version, press HOME and then select: Settings > Information. If the version is lower than 1.08, you should update.

          Update your T3•R over the internet

          • Your T3•R needs to be connected to your internet router by Wi-Fi or with an Ethernet cable.
          • To update straight away, press Home and select: Settings > System > Software Updates > Check for update now.
          • Your T3•R will update automatically overnight whilst in standby, as long as you haven't disabled automatic updates in the System Settings menu.
          • When you turn your T3•R on for the first time after it has updated, a message will be displayed confirming the update has taken place successfully.
          • To check the status of your T3•R's internet connection, press Home and select: Settings > Information > Network.

          Update by USB Stick

          You can update using a USB stick. 

          • Download the instructions: Manhattan_T3-R_v1.08_USB_Update_Guide.pdf
          • Download the zip file containing the update files and release notes:
          • On most computers you should be able to double click on the zip file to extract or browse the contents. 
          • Before proceeding, please read the instructions.
          • Do not copy the zip file to your USB stick as that will not work.

          Previous Updates

          v1.07 Software Update

          Released 10/06/20


          • SD picture quality
          • The T3•R will ignore retune events for transmitters that it cannot receive or are not currently tuned.
          • The latest networking libraries have been integrated for improved network performance and reliability (e.g. in a Carrier Grade NAT environment).
          • When playing a recording or in live pause, subtitles could take up to 30s to show after turning on
          • The T3•R will wait for the Hard Drive to be unmounted before restarting, going to sleep or standby.


                • After viewing Programme Info using the INFO button, the TV Guide could become less responsive until the next restart.
                • Audio Description could become out of sync and the volume of the main audio could dip unexpectedly.
                • The incorrect regional channels could be chosen when the T3•R receives signals from multiple regions.
                • When using surround sound speakers audio and the T3•R was set to output surround sound, audio could be heard for HD programmes with 2.0 audio from only the left and right speakers. HD programmes are broadcast with either AAC 2.0 or 5.1, both of which the T3-R transcodes to Dolby Digital. For more info, please see the BBC’s blog post here.
                • Playback of a recording could unexpectedly exit to live TV following a dynamic change in the broadcast of a programme being recorded.
                • The video could freeze during playback of a recording or in live pause.
                • After watching a recording of a live programme (chase playback) to the end, when next using live pause, it could freeze and then fail to respond until a restart.
                • Playback of a recording could stop immediately after starting.
                • Freeview Play apps (BBC iPlayer, ITV Hub, etc) could sometimes not be listed on the Home Screen.
                • When playing on demand content that was launched directly from a Manhattan menu (e.g. Featured or Search), the T3•R could crash after pressing BACK.
                • A blank screen could be shown at the end of playback in ITV Hub (the system still responded to BACK to return to the ITV Hub menu or EXIT to return to the Manhattan menu).
                • When using an ITV Hub+ account, playback of videos could fail
                • Programmes on ITV channels with Audio Description would not show the AD icon.
                • Playback in All4 could fail when Audio Description was enabled
                • Deleted programmes that had been emptied from the Trash could be shown as recorded in the Guide and Channel Banner meaning that they could not be re-recorded.
                • When pressing ® for the Record Options of a programme on now in the Channel Banner, the incorrect options would be shown.

                v1.06 Software Update

                Released 15/11/19

                The following changes are since v1.04. Please note that v1.05 was not released publicly.


                • A recent change to My5 would crash the T3•R after selecting an option in its cookie prompt​.
                • Following (normally temporary) EDID failure during the HDMI handshake the T3•R’s Audio Output would change to Auto. This primarily affected Audio Receivers and Soundbars.
                • Recordings could become misfiled when the database is restored from a backup. This can no longer happen and the recording list can be rebuilt if it has happened.
                • ​The T3•R would detect a major retune event and prompt you to retune, but sometimes after retuning the retune status would not be cleared, prompting you to retune again.
                • When using the Wi-Fi interface and DHCP IP address acquisition failed the T3•R would not retry, causing the T3•R to fail to detect an internet connection.


                    • When using interactive services that use legacy MHEG-IC technology (e.g. Planet Knowledge, Sports Network, Vision TV, etc) and video is playing back you can now use all Manhattan menus (e.g. TV Guide, Home, etc).
                    • Added a “Parental Controls” option to the “Recording & Playback” section of Settings. Turning it on requires your PIN to play recorded programmes not suitable for viewing before the 9pm Watershed to be played back before 9pm.
                    • During Install the instructions for re-entering your PIN to confirm it have been improved as some customers reported they were not sure what they had to do.

                    v1.04 Software Update

                    Released 09/10/19

                    The following changes are since v1.02 (the original launch release). Please note that v1.03 was not released publicly.


                    • The TV Guide has been optimised for faster navigation and presentation of programme information and icons.
                    • Memory management for media playback has been optimised to ensure responsiveness when seeking/skipping.
                    • Persistent channel lists: After selecting a list in the TV Guide (e.g. Favourites or HD Channels), as long as the channel being viewed is on that list when you re-enter the TV Guide, the list will continue to be selected. Changing to a channel not on the list or pressing Standby will reset the list back to All Channels.
                    • The Go To prompt can now be shown at any time when playing back a recording by pressing the yellow button. Previously the Playback Banner showing the hint to press the yellow button had to be on-screen.
                    • The Guide to Icons and Program Your Remote sections have been updated in the Help menu.
                    • When a programme is being recorded, the playback bar in the recordings menu now shows your viewing progress as a percentage of the estimated total programme length and not the current recording length.
                    • The Subtitle and Audio Description menu can be closed by pressing the S/AD button.
                    • The system can now be restarted in the System Settings menu and by pressing: Red - 0 - Red - Standby.
                    • The T3•R’s hostname has been changed to the product name to make it easier to identify on a network.
                    • The system will re-request app icons (e.g. iPlayer) if there is an issue receiving them on the first request.


                    • After live pause, subtitles could go out of sync.
                    • The Hard Drive could fail to mount after waking up from sleep.
                    • Sky News video could be cropped incorrectly.
                    • When connecting the T3•R to a 4K AV Receiver or Soundbar that is in turn connected to a 1080p TV, after the T3•R woke from sleep no Audio/Video would be seen and the AV Receiver would display an error message stating it needed to be connected to an HDMI input on the TV that supports HDCP 2.2.
                    • When playing back a recording, Audio Description could fail to turn on and off correctly.
                    • When trying to set a recording that clashed with two other recordings, one of which was the second part of a split event, the system would fail to present the Recording Clash prompt and the event could not be booked.
                    • When switching between interactive Freeview channels (e.g. 74 Jewellery Maker) they could fail to load partially or fully.
                    • In the Guide, after holding the RIGHT button on the remote control to scroll fast through time, the focus would incorrectly be on the programme 1 hour after the time that had been scrolled to.
                    • Pausing a programme in My5 for an extended period of a few minutes or more could cause playback to fail to resume after pressing Play.
                    • When receiving signal from (a) multiple transmitters in a region with different regional depth levels and (b) one or more transmitters in another region, the system could fail to respect the regional selection made by the user during Install or a Retune.
                    • Recordings on dual data/TV channels (e.g. BBC Four) that only broadcast for part of the day could fail and cause no signal and further failed recordings until a restart.
                    • Retrieving thumbnails in the Recordings menu could cause a crash.
                    • While the very first recording made on the T3•R was in progress, the HDD space in the Recordings menu could be indicated as 0%.
                    • When the Hard Drive space allocated for recordings was full and the system had been in live pause for more than 2 hours, instead of removing the oldest unkept recordings as expected the system would report that the Hard Drive was full and recordings would fail.

                    Get Started Guide

                    Download the PDF

                    Important Information Booklet (500GB)

                    Download the PDF

                    Important Information Booklet (1TB)

                    Download the PDF