Product Support

v2.07 Software Update

Released 11/06/25

This update ensures your T3•R continues to work with the latest versions of the ITVX and U apps, following recent changes made by the broadcasters. We've also resolved subtitle issues that occurred when catching up to live TV while playing back recordings that were still in progress.

Changes

Resolved

• ITVX and U could crash when starting playback of content due to recent app-side changes. (Please note that both apps temporarily reverted these changes until this update was available.)
• When playing back a recording that was still in progress, subtitles would stop working after fast forwarding and catching up to live TV.
• When playing back an in-progress recording while two other recordings were happening simultaneously, the wrong programme's subtitles would be displayed after fast forwarding and catching up to live TV.

How to Update

Check your software version

Press HOME and then select: Settings → Information. If the version shown is lower than 2.06, you can update.

Update your T3•R over the internet

• Your T3•R needs to be connected to your internet router by Wi-Fi or Ethernet cable
• Your T3•R will update automatically overnight while in standby (unless automatic updates are disabled in System Settings)
• A 'Software Updated' message will appear when you first turn on your T3•R after the update
• To update now, go to: Home → Settings → System → Software Updates → Check for Update Now
• To check your internet connection, go to: Home → Settings → Internet

Update using a USB Stick

You can update using a USB stick.

• Download the update files: Manhattan_T3-R_v2.07.zip
• Download the instructions: Manhattan_T3-R_v2.07_USB_Update_Guide.pdf
• On most computers you should be able to double click on the zip file to extract or browse the contents.
• Before proceeding, please read the instructions.
• Do not copy the zip file to your USB stick as that will not work.

Previous Updates

v2.06 Software Update

Released 06/08/24

This update resolves app issues, improves the visibility of programme information and on-screen elements, removes the discontinued BritBox from the Home Screen, and more.

If your T3-R is connected to the internet and left in standby, it will update automatically overnight, unless you have disabled automatic updates in the System Settings menu. Please see below for more information about updating, including how to update by USB.

Changes

Resolved

• A black screen could sometimes appear for 20-25s before apps or on-demand content would successfully open from Manhattan menus.
• Repeatedly switching and closing/opening BBC iPlayer, "U," or BBC HbbTV services could cause a memory leak, leading to system instability.
• ITVX issues:
  • Playback of ITVX content sometimes failed, displaying a “something went wrong” message.
  • The parental controls options for “Off” and “On” were truncated and not fully visible.
  • The “News” category appeared empty, preventing content browsing.
• S4C issues:
  • Signing in on the web did not provide the pairing code.
  • Pause and resume functions were not working correctly.
• BritBox has been discontinued, and the app has been removed from the Home Screen. Customers who wish to continue using BritBox should access it through ITVX.
• When playing recorded content and using the Left button on the D-Pad to skip back, playback could unexpectedly jump back to the initial starting point.

Improved

• Programme icons (e.g., Subtitles and HD icons) and attributes (e.g., programme start and end times) have been changed from blue to off-white for better visibility.
• The background of Manhattan menus has been enhanced to provide better contrast with other on-screen elements, such as buttons and programme cells.
• The Home Screen “Connect” banner shown when the T3•R is not connected to the internet has been updated.

v2.05 Software Update

Released 23/05/23

This update introduces support for ITVX, allows for finer adjustment of lip-sync, and resolves issues from v2.04.

New

• ITVX is supported and will be accessible from the Home Screen from Thursday 25th May 2023.

Improved

• Lip-sync can now be adjusted in 10ms increments (previously 20ms).

Resolved

• When browsing backwards in the TV Guide for catch-up content, the T3-R could reboot when using the P-UP/P-DOWN buttons or entering channel numbers with the number buttons.
• When playing an ongoing recording immediately after using an interactive service like Channelbox (channel 271), if you fast forwarded to the live point and then tried to pause or rewind live TV, the error message 'This function is unavailable with interactive services' would be shown incorrectly.
• When playing an ongoing recording and fast forwarding to the live point, the playback position was not saved.
• When a recording was stopped, deleted and then started again, the new recording would show in the Trash.
• When playing an ongoing recording immediately after viewing a channel from a different multiplex, fast forwarding to live, rewinding, and then fast forwarding back to live would result in the loss of audio/video.
• When a series episode was broadcast simultaneously on two or more channels, it could be recorded on a different channel than the one originally scheduled for the recording.
• When a recording was scheduled on a channel but an alternative broadcast was recorded on a different channel, a second entry stating the recording had failed could be found in the Recordings menu
• When rewinding recorded radio programmes, playback would jump back to the point before you started rewinding.
• When Auto Standby was disabled and the T3-R was left on overnight on a channel with broadcasting breaks like Blaze (channel 64), recordings on that channel could fail.
• When playing back a recording and fast forwarding or rewinding, the audio/video could freeze.
• When recording continuously for 2 or more days, repeated programmes could be recorded again.
• When recording continuously for 2 or more days, the T3-R could become unresponsive while audio/video continued.
• When creating a child profile in BBC iPlayer, the T3-R would reboot when entering the month in their date of birth.
• When resuming HDR content in iPlayer, the TV could fail to switch to HDR.
• When HDMI-CEC was enabled, some TVs could wake up unexpectedly.

v2.04 Software Update

Released 24/06/21

This update resolves issues identified with recordings, HDMI Control, Wi-Fi and more.

Improved

• When content in an app (e.g. ITV Hub) was regionally restricted the error message made it sound like there was a problem with the app or T3-R. The message now clearly states it is the content that is unavailable.
• The serial number is now shown in the About section of the Information menu.
• Subtitles would not be shown if the broadcaster did not signal them correctly.

Resolved

• When the T3-R made a Wi-Fi connection and there were multiple access points or a previous Wi-Fi access point had been reset and configured with the same SSID the system could reboot.
• The hard drive could fail to initialise causing recordings to fail and recording-related features not to work.
• When fast forwarding or rewinding a recording, playback could unexpectedly jump to the start or end.
• When recording a series, the system could unnecessarily re-record an episode or create a duplicate recording of 0 seconds in length.
• When padding was set to Automatic, various issues could cause recordings to fail to start or end or to start or end late.
• When padding was set to Manual and a series recording was stopped during the start padding, if you tried to start the recording again it would fail.
• When padding was set to Manual and a recording started, if the Guide information had not yet been retrieved the recording would be saved with only the channel name, date and time the recording started.
• When padding was set to Manual a recording could fail to start if it was triggered before the hard drive was initialised.
• The system could sometimes crash when a second recording started and the recording conflict prompt was shown.
• When recording both series and split events (e.g. movies) on the same service, the system could re-use the same booking ID causing:
  • The series recording to disappear from the Schedule (but episodes in the next 8 days to continue showing the series recording icon in the Guide)
  • Episodes in that series to fail to record “due to power loss”
  • The split event would record but there would also be duplicate entries that showed as failed to record “due to power loss”
• When first turning on the T3-R from standby and going to the Recordings menu the recordings sections could appear empty until exiting and re-entering the menu.
• After deleting a recording that was recorded from the live pause buffer, if there were any subsequent recordings made from the same service and live pause buffer trying to play them would result in playback jumping straight to the end and showing the “End of Playback” message.
• When deleting large recordings (e.g. longer than 2 hours in HD) the system could fail to clear the space properly and this would cause the free space to be calculated incorrectly and old recordings to be removed unnecessarily. Please note that after updating to 2.04 the system will automatically correct this and available free space may change.
• Recordings could be randomly deleted when there were more than 253 folders.
• The T3-R could fail to turn on from standby and the standby LED would remain red.
• When using an Ethernet connection, occasionally after booting and the last viewed channel was a BBC channel, the BBC Red Button+ service would fail to load until the channel was changed.
• When HDMI Control was turned on, the T3-R could force its input to become active when selecting a different input on the TV.
• When HDMI Control was turned on and the T3-R entered networked standby (sleep), e.g. during overnight housekeeping, problematic TVs that send unnecessary HDMI connect and disconnect notifications could cause the T3-R to wake the TV.
• The ‘Watched’ status of recordings would fail to be set when a recording was played to the very end.
• The resume point for a recording would fail to be set if the standby button was pressed during playback.
• When Audio Description was enabled the main audio could be unexpectedly low before the AD started.
• Audio Description could become active even when the setting was off.
• The Audio Description mix level could fail to work.
• When recordings were made from the live pause buffer subtitles would only work for the first recording. This has been retrospectively resolved so subtitles will work for all recordings.
• Live pause would not work after very quickly invoking the Channel Banner following channel change (changing the channel again would resolve the issue).
• ITV Hub could fail to open when playing deep-linked on demand ITV programmes, e.g. from the TV Guide.

v2.00 Software Update

Released 08/12/20

This is a major update that brings BritBox, HDMI-CEC support, customisable padding, 3rd channel viewing/timeshifting and many other improvements and fixes to the T3-R. Check out our blog post to learn about the major new features. Or if you're not sure what BritBox has to offer, you can find out more here.

New

• BritBox has arrived! Launch it from the Home Screen.
• Manual padding: Instead of relying on broadcaster signalling to start and stop recordings you can now add a customisable amount of padding to the start and end of all recordings. Go to: Settings > Recording & Playback > Padding Options. By default playback of recordings made with padding will start from the broadcaster’s signalled start but you can change this to the recorded start.
• HDMI-CEC support: when you turn on your T3-R it can now turn on your TV and change it to the right input and go to standby when you put your TV in standby. You can also choose to put your TV and any other connected devices in standby when your T3-R goes to standby. Go to: Settings > System > HDMI Options.
• 3^rd channel viewing and timeshifting: when recording on two channels you can now watch a 3^rd channel. The available channels will depend on the two that are recording. If they are:
  • on the same multiplex then you can watch any channel
  • on two different multiplexes then you can watch any channel that's also on one of these two multiplexes
• Flexible reminders: While two recordings are in progress, reminders can be set for programmes on (available) third channels. Overlapping reminders can also now be set, e.g. a programme at 12:00 – 12:30, another at 12:05 – 12:30, another at 12:15 – 12:45, etc.

Improved

• If a software update is detected during first time install, you no longer have to enter your Wi-Fi password again after the update has been performed.
• When pressing the S/AD button, the availability of Subtitles and Audio Description status is now shown based on the broadcaster’s signalling instead of the PMT. This can still be inaccurate if the broadcaster signals incorrectly, but in our testing it is more accurate than the PMT.
• Fast forward and rewind speeds are more accurate.

Resolved

• The T3-R could fail to turn on from standby and the LED would remain red.
• The T3-R could fail to record programmes and state that it was due to no signal even though the signal was ok.
• The T3-R could wake unexpectedly overnight.
• The T3-R could turn on from Sleep with no AV.
• After pressing the TEXT button on BBC channels when the internet was connected the system could stop responding to the directional or number buttons until the channel was changed.
• Audio Description could show as on but need to be turned off and on to work.
  
• The T3-R would show ‘No Signal’ for channels after performing a Smart Retune if the delivery system of their multiplex had changed.
• When adding a child profile to iPlayer, the T3-R would crash after entering the month of birth.
• When chase playing an active recording, the T3-R could stop playback and display “End of Playback” when the next programme started.
• In Wi-Fi networks with multiple access points, the T3-R would not always connect to the access point with the strongest signal
• While watching a live programme on a channel (e.g. BBC One HD) in full screen TV and using the Channel Browser to select a live programme on another channel (e.g. ITV HD) to record, the programme on the channel being watched (e.g. BBC One HD) would be recorded instead.
• The ‘G’ Guidance icon would be incorrectly shown instead of the ‘W’ Watershed icon.
• The BBC Red Button+ and green button restart service would not work after exiting playback of a recording to a BBC channel. Changing the channel or waiting for the next programme to start would resolve it.

v1.08 Software Update

Released 22/07/20

Resolved

• An issue introduced in 1.07 affecting A/V decoding that could cause the T3•R to restart unexpectedly, in particular when using ITV Hub.
• After the T3•R had been on for more than 48 hours the internet could stop working until you went to the Internet Settings menu or restarted the T3•R.
• The T3•R could be unexpectedly found on in the morning (we’ve resolved one issue but are aware that there is another still causing it for some customers).
• When playing back a recording or in live pause, subtitles could sometimes fail to turn on or take up to 30s to turn on.
• The system could incorrectly delete old recordings even though free space was available.

v1.07 Software Update

Released 10/06/20

Improved

• SD picture quality
• The T3•R will ignore retune events for transmitters that it cannot receive or are not currently tuned.
• The latest networking libraries have been integrated for improved network performance and reliability (e.g. in a Carrier Grade NAT environment).
• When playing a recording or in live pause, subtitles could take up to 30s to show after turning on
• The T3•R will wait for the Hard Drive to be unmounted before restarting, going to sleep or standby.

Resolved

• After viewing Programme Info using the INFO button, the TV Guide could become less responsive until the next restart.
• Audio Description could become out of sync and the volume of the main audio could dip unexpectedly.
• The incorrect regional channels could be chosen when the T3•R receives signals from multiple regions.
• When using surround sound speakers audio and the T3•R was set to output surround sound, audio could be heard for HD programmes with 2.0 audio from only the left and right speakers. HD programmes are broadcast with either AAC 2.0 or 5.1, both of which the T3-R transcodes to Dolby Digital. For more info, please see the BBC’s blog post here.
• Playback of a recording could unexpectedly exit to live TV following a dynamic change in the broadcast of a programme being recorded.
• The video could freeze during playback of a recording or in live pause.
• After watching a recording of a live programme (chase playback) to the end, when next using live pause, it could freeze and then fail to respond until a restart.
• Playback of a recording could stop immediately after starting.
• Freeview Play apps (BBC iPlayer, ITV Hub, etc) could sometimes not be listed on the Home Screen.
• When playing on demand content that was launched directly from a Manhattan menu (e.g. Featured or Search), the T3•R could crash after pressing BACK.
• A blank screen could be shown at the end of playback in ITV Hub (the system still responded to BACK to return to the ITV Hub menu or EXIT to return to the Manhattan menu).
• When using an ITV Hub+ account, playback of videos could fail
• Programmes on ITV channels with Audio Description would not show the AD icon.
• Playback in All4 could fail when Audio Description was enabled
• Deleted programmes that had been emptied from the Trash could be shown as recorded in the Guide and Channel Banner meaning that they could not be re-recorded.
• When pressing ® for the Record Options of a programme on now in the Channel Banner, the incorrect options would be shown.

v1.06 Software Update

Released 15/11/19

The following changes are since v1.04. Please note that v1.05 was not released publicly.

Resolved

• A recent change to My5 would crash the T3•R after selecting an option in its cookie prompt.
• Following (normally temporary) EDID failure during the HDMI handshake the T3•R’s Audio Output would change to Auto. This primarily affected Audio Receivers and Soundbars.
• Recordings could become misfiled when the database is restored from a backup. This can no longer happen and the recording list can be rebuilt if it has happened.
• The T3•R would detect a major retune event and prompt you to retune, but sometimes after retuning the retune status would not be cleared, prompting you to retune again.
• When using the Wi-Fi interface and DHCP IP address acquisition failed the T3•R would not retry, causing the T3•R to fail to detect an internet connection.

Improved

• When using interactive services that use legacy MHEG-IC technology (e.g. Planet Knowledge, Sports Network, Vision TV, etc) and video is playing back you can now use all Manhattan menus (e.g. TV Guide, Home, etc).
• Added a “Parental Controls” option to the “Recording & Playback” section of Settings. Turning it on requires your PIN to play recorded programmes not suitable for viewing before the 9pm Watershed to be played back before 9pm.
• During Install the instructions for re-entering your PIN to confirm it have been improved as some customers reported they were not sure what they had to do.

v1.04 Software Update

Released 09/10/19

The following changes are since v1.02 (the original launch release). Please note that v1.03 was not released publicly.

Improved

• The TV Guide has been optimised for faster navigation and presentation of programme information and icons.
• Memory management for media playback has been optimised to ensure responsiveness when seeking/skipping.
• Persistent channel lists: After selecting a list in the TV Guide (e.g. Favourites or HD Channels), as long as the channel being viewed is on that list when you re-enter the TV Guide, the list will continue to be selected. Changing to a channel not on the list or pressing Standby will reset the list back to All Channels.
• The Go To prompt can now be shown at any time when playing back a recording by pressing the yellow button. Previously the Playback Banner showing the hint to press the yellow button had to be on-screen.
• The Guide to Icons and Program Your Remote sections have been updated in the Help menu.
• When a programme is being recorded, the playback bar in the recordings menu now shows your viewing progress as a percentage of the estimated total programme length and not the current recording length.
• The Subtitle and Audio Description menu can be closed by pressing the S/AD button.
• The system can now be restarted in the System Settings menu and by pressing: Red - 0 - Red - Standby.
• The T3•R’s hostname has been changed to the product name to make it easier to identify on a network.
• The system will re-request app icons (e.g. iPlayer) if there is an issue receiving them on the first request.

Resolved

• After live pause, subtitles could go out of sync.
• The Hard Drive could fail to mount after waking up from sleep.
• Sky News video could be cropped incorrectly.
• When connecting the T3•R to a 4K AV Receiver or Soundbar that is in turn connected to a 1080p TV, after the T3•R woke from sleep no Audio/Video would be seen and the AV Receiver would display an error message stating it needed to be connected to an HDMI input on the TV that supports HDCP 2.2.
• When playing back a recording, Audio Description could fail to turn on and off correctly.
• When trying to set a recording that clashed with two other recordings, one of which was the second part of a split event, the system would fail to present the Recording Clash prompt and the event could not be booked.
• When switching between interactive Freeview channels (e.g. 74 Jewellery Maker) they could fail to load partially or fully.
• In the Guide, after holding the RIGHT button on the remote control to scroll fast through time, the focus would incorrectly be on the programme 1 hour after the time that had been scrolled to.
• Pausing a programme in My5 for an extended period of a few minutes or more could cause playback to fail to resume after pressing Play.
• When receiving signal from (a) multiple transmitters in a region with different regional depth levels and (b) one or more transmitters in another region, the system could fail to respect the regional selection made by the user during Install or a Retune.
• Recordings on dual data/TV channels (e.g. BBC Four) that only broadcast for part of the day could fail and cause no signal and further failed recordings until a restart.
• Retrieving thumbnails in the Recordings menu could cause a crash.
• While the very first recording made on the T3•R was in progress, the HDD space in the Recordings menu could be indicated as 0%.
• When the Hard Drive space allocated for recordings was full and the system had been in live pause for more than 2 hours, instead of removing the oldest unkept recordings as expected the system would report that the Hard Drive was full and recordings would fail.