Product Support

Finding Accessible Programmes

Look for these icons in the TV Guide and MiniGuide to identi­fy pro­grammes with access­ib­il­ity features:

• S – Subtitled
• AD – Audio Described
• SL – Sign Language

These icons appear along­side pro­gramme inform­a­tion, mak­ing it easy to spot con­tent that meets your needs.

Subtitles

Most pro­grammes on Freely are sub­titled. There are two ways to turn sub­titles on or off:

Using the remote: Press the SUB but­ton on your remote to toggle subtitles.

Using the MiniGuide: While watch­ing live TV, press OK to open the MiniGuide, then look for the S sym­bol to turn sub­titles on or off.

When using stream­ing apps like BBC iPlay­er or ITVX, you’ll need to turn sub­titles on with­in each app’s own play­er controls.

Audio Description

Audio descrip­tion provides a spoken nar­ra­tion of what’s hap­pen­ing on screen dur­ing gaps in dia­logue. It’s avail­able on selec­ted programmes.

Using the MiniGuide: Press OK to open the MiniGuide while watch­ing, then look for the AD sym­bol to toggle audio description.

Using TiVo Settings: You can also turn audio descrip­tion on or off via the TiVo Access­ib­il­ity set­tings. See TiVo Access­ib­il­ity for details.

The audio descrip­tion set­ting is shared between Freely and TiVo, so chan­ging it in one place updates it everywhere.

High Contrast Theme

The High Con­trast theme makes Freely easi­er to nav­ig­ate by using a bright yel­low focus indic­at­or and clear bor­ders around tiles. This helps you track where you are on screen, regard­less of back­ground images.

To turn on High Contrast:

1. Press the Freely but­ton on your remote.
2. Nav­ig­ate right to the Set­tings tab (the gear icon).
3. Select Access­ib­il­ity.
4. Nav­ig­ate to High Con­trast and press OK to turn it on.

The theme stays on until you turn it off, and works across all areas of Freely includ­ing Browse, TV Guide, MiniGuide, Search, and Settings.

The Accessible TV Guide

The Access­ible TV Guide on Chan­nel 555 is designed spe­cific­ally for view­ers with access­ib­il­ity needs. It offers a sim­pli­fied lay­out with option­al text-to-speech and the abil­ity to fil­ter pro­grammes by access­ib­il­ity features.

Set­ting Up the Access­ible TV Guide #

1. Go to Chan­nel 555 on your Aero.
2. On your first vis­it, you’ll be guided through setup options:
   • Text-to-speech: Choose your pre­ferred voice and speed for spoken navigation.
   • Fil­ter by Audio Descrip­tion: Show only pro­grammes with audio description.
   • Fil­ter by Sub­titles: Show only pro­grammes with subtitles.
   • Fil­ter by Sign Lan­guage: Show only pro­grammes with sign language.
3. Press right on your remote to save your preferences.
4. You’ll then be asked about anonym­ous data col­lec­tion. Press right to opt in, or down to opt out.

Using the Access­ible TV Guide #

Nav­ig­ate the guide using your remote:

• Left/​Right on the top row: Move between days (up to 7 days ahead).
• Left/​Right on the chan­nel row: Select dif­fer­ent channels.
• Up/​Down: Move through the pro­gramme list.

If text-to-speech is enabled, you’ll hear inform­a­tion about your cur­rent selec­tion and guid­ance on how to navigate.