Troubleshooting

Why do series recordings show “Searching…” in the Schedule, and sometimes disappear?

If you see series recordings with ​“Searching…” in your Schedule that later disappear, this is due to how Series IDs are managed.

Each series recording uses a unique Series ID assigned by broadcasters. If a Series ID isn’t used for any broadcasts within 12 weeks, it can be reused for a different programme. To avoid recording the wrong show, your recorder automatically removes series recordings linked to IDs that have been inactive for 12 weeks.

This is why ​“Searching…” entries vanish – they’ve passed the 12-week limit and are cleared to prevent mistakes.

If you want to record the series again, set up a new series recording when it returns to the schedule.

Can I watch a third channel while recording two others?

Yes, you can watch a third channel while recording two others, but it depends on which channels you’re recording. This is because digital TV channels are broadcast in groups called multiplexes.

A multiplex is a group of digital channels broadcast together on the same frequency. In the old analogue TV days, each frequency could only carry one channel. With digital TV, that same frequency can carry multiple channels — that’s why we have so many more channels available today.

Here’s how it works with the T4•R’s two tuners:

• If both recordings are from the same multiplex, you can watch any other channel
• If the recordings are from different multiplexes, you can only watch channels from those same two multiplexes

For example:

• Recording BBC One HD and ITV1 HD (both on BBC B multiplex)? You can watch any other channel
• Recording BBC One HD (BBC B multiplex) and Film4 (D3&4 multiplex)? You can only watch other channels from those two multiplexes

Making it easier to choose channels

To help identify which channels you can watch while recording:

1. Go to Home → Settings → Menu Preferences → Flag Unavailable Channels
2. Turn this setting on
3. Channels you can’t currently watch will be clearly marked

Other viewing options

While recording two channels, you can always:

• Watch a previously recorded programme
• Use streaming apps like BBC iPlayer
• Watch live channels within apps that offer them

Note: The T4•R will warn you if selecting a channel would require stopping a recording.

For a list of which channels belong to each multiplex, visit the Freeview channel listings page and look for the ​“Mux” column.

Why isn't my Loop Out working when the is in standby?

If your aerial signal isn’t passing through to another device when your T4•R is in standby, it’s likely because the Loop Out in Standby setting is turned off. This setting is disabled by default to conserve energy and meet UK/EU power consumption requirements.

How to enable Loop Out in Standby

1. Press HOME on your remote
2. Go to Settings → System → Standby Options
3. Select Loop Out in Standby
4. Press OK to turn it on

Once enabled, your aerial signal will continue to pass through to connected devices (like your TV) even when the T4•R is in standby mode.

Why can't I set a series recording for some programmes?

The ability to set a series recording on your T4•R depends on the broadcaster marking the programme as part of a series. If the broadcaster doesn’t identify the programme as a series, the option to record the series won’t be available. This means you’ll need to set individual recordings for each episode manually.

How to identify if a programme is part of a series:

• Series Icon: Look for the series icon next to the programme in the TV Guide.
• Recording Options: When you press the Record button on a programme, the T4•R will explicitly ask if you want to record the series if it’s marked as part of a series.

If you don’t see the option to record the series or the series icon is absent, it’s because the broadcaster hasn’t scheduled it as a series.

Why isn't space freed up when I clear Recently Deleted recordings?

The way storage space is displayed on your T4•R differs depending on where you look:

1. In the Recordings Menu (press RECS):

   • The free space percentage shown at the top already includes Recently Deleted recordings
   • Clearing the Recently Deleted section won’t change this percentage
   • This gives you an accurate view of your total available recording space

2. In Hard Drive Information (Home → Information → Hard Drive):

   • The free space shown in GB does not include Recently Deleted recordings
   • You’ll see the space increase after clearing Recently Deleted recordings
   • This shows you the current technical state of the hard drive

The Recently Deleted section acts like a recycle bin, giving you a chance to recover recordings before they’re permanently removed. The space is already counted as available because these recordings will be automatically deleted when space is needed for new recordings.

Why won't my remote learn from my LG Magic Remote?

The T4•R remote can only learn infrared (IR) signals. LG Magic Remotes use both Bluetooth and IR, so the Magic Remote needs to be put into IR mode before the T4•R remote can learn from it.

Put your LG Magic Remote into IR mode

1. Put your LG TV into standby.
2. On the LG Magic Remote, press and hold BACK and HOME.
3. Wait until the power button LED briefly turns solid red.

Your LG Magic Remote should now be in IR mode.

You can then follow the standard remote teaching process: https://​man​hat​tan​-tv​.com/​s​u​p​p​o​r​t​/​m​o​d​e​l​s​l​u​g​/​y​o​u​r​-​s​h​o​r​t​m​o​d​e​l​-​r​e​m​o​t​e​/​t​v​-​c​o​ntrol

Put your LG Magic Remote back into Bluetooth mode

Basic functions like volume and power should continue to work in IR mode, but advanced features such as voice control and the pointer will not be available.

To reconnect the Magic Remote using Bluetooth:

1. Turn your LG TV back on.
2. Press OK on the Magic Remote.

Why has my only found 5 channels?

If your T4•R has only found five channels during setup or retune, it’s likely receiving no aerial signal and is only picking up the BBC’s internet-based channels:

• 301 BBC Three
• 302 BBC Scotland
• 303 BBC ALBA
• 501 BBC News
• 502 BBC Parliament

These channels stream over the internet and don’t require an aerial connection.

Troubleshooting Steps

1. Check Aerial Connection

   • Make sure your aerial cable is firmly connected to the Aerial In socket on your T4•R
   • Try removing and reconnecting the cable
   • Check the cable isn’t damaged

2. Test Your Aerial Signal

   • Connect the aerial directly to your TV
   • Perform a channel scan on your TV
   • If your TV also can’t find channels, you likely have an aerial or signal reception issue
   • If your TV can find channels but your T4•R can’t, please contact our support team

3. Review Your Aerial Setup

   • For reliable Freeview reception, you need a suitable rooftop or loft aerial
   • Indoor aerials often don’t provide adequate signal strength
   • If using signal amplifiers or splitters, try bypassing them temporarily

Next Steps

• Visit Freeview’s Coverage Checker to confirm signal availability in your area
• Need a reliable aerial installer? Find one through the Confederation of Aerial Industries (CAI)
• Still having issues? Contact our support team for further assistance

Why is ITV1 HD showing the wrong regional content?

If you’re seeing incorrect regional news or weather on 103 ITV1 HD, it’s because ITV doesn’t provide HD broadcasts for all regional variations. Some regions share the same ITV1 HD feed, which may not include your specific local content.

To watch local content, switch to the standard definition ITV1 channel (usually Channel 3). The SD channel provides the correct regional programming, including local news and weather.

Note:

• This situation is due to ITV’s broadcast arrangements and affects all devices, not just the T4•R.
• There’s no issue with your device or signal reception.

Why don't some apps like ITVX offer live TV channels on the ?

Currently, only BBC iPlayer offers live TV channels within its app on the T4•R. The availability of live TV streaming within apps depends on both the app providers and Freeview Play platform requirements.

For now, you can watch all main channels (including ITV, Channel 4 and others) through normal Freeview broadcast when connected to an aerial. We expect more apps to add live TV streaming features during 2025, which will be delivered to your T4•R through software updates as they become available.

Why is there no sound?

Why are my recordings starting late or ending early?

There are several reasons why you might miss the beginning or end of a recorded programme.

Automatic padding

By default, the T4•R uses Automatic padding. This uses broadcaster signals to decide when programmes actually start and end, instead of relying only on the scheduled time in the TV Guide.

Automatic padding is usually the best setting, because it can adjust when programmes start early, run late or change because of live events. However, it depends on broadcasters sending the correct signals. If those signals are incorrect or missing, a recording may start late or end early.

If this happens regularly, you can try switching to Manual padding, which adds a fixed amount of extra time before and after each recording. Manual padding can help if broadcaster signalling is unreliable, but it is not a guarantee. If a programme starts very early or overruns by more than the extra time you’ve added, especially during live events such as sport, you may still miss part of it.

For more information, see: https://​man​hat​tan​-tv​.com/​s​u​p​p​o​r​t​/​m​o​d​e​l​s​l​u​g​/​f​a​q​/​d​i​f​f​e​r​e​n​c​e​-​b​e​t​w​e​e​n​-​m​a​n​u​a​l​-​a​n​d​-​a​u​t​o​m​a​t​i​c​-​p​a​dding

Recording clashes

If several recordings are scheduled at the same time, or close together, the T4•R may need to prioritise the scheduled programme content over extra padding.

This can mean the start or end padding is reduced or omitted. In some cases, the T4•R may need to stop one recording at its scheduled end time so another recording can start.

For more information, see: https://​man​hat​tan​-tv​.com/​s​u​p​p​o​r​t​/​m​o​d​e​l​s​l​u​g​/​f​a​q​/​w​h​a​t​-​h​a​p​p​e​n​s​-​w​h​e​n​-​r​e​c​o​r​d​i​n​g​s​-​o​v​e​r​l​a​p​-​o​r​-​s​c​h​e​d​u​l​e​d​-​b​a​c​k​-​t​o​-back

Back-to-back recordings on the same channel

When two programmes are recorded back-to-back on the same channel, the start or end of one programme may appear in the adjacent recording.

If you think part of a programme is missing, check the recording before or after it in your Recordings menu.

Still having problems?

If recordings are still starting late or ending early, please contact us and include the programme name, channel, date and time, and whether you’re using Automatic or Manual padding.

Why is my Bose soundbar responding to my remote?

If your Bose TV Speaker soundbar (model 431974) is unexpectedly responding to your T4•R remote – for example, changing volume when you press channel buttons – this is a known issue with that specific Bose model.

How to Fix This

Bose has released a firmware update that resolves this problem. To fix it:

1. Visit the Bose TV Speaker Firmware Update page
2. Download and install the latest firmware following Bose’s instructions
3. After updating, your soundbar should no longer respond incorrectly to the T4•R remote

Still Having Issues?

If the problem continues after updating your soundbar’s firmware:

• Check that the update was successfully installed
• Contact Bose Support for help with your soundbar
• Or contact our Customer Service team for additional assistance

Note: This issue specifically affects the Bose TV Speaker (model 431974) and may not apply to other Bose soundbar models.

Why does my go into standby by itself?

Your T4•R has two auto standby settings that help reduce energy consumption.

By default:

• No Remote Use puts your T4•R into standby after 3 hours without any remote control use.
• No Audio or Video puts your T4•R into standby after 15 minutes without audio or video content.

Paused content still counts as audio or video, so the No Audio or Video setting will not put your T4•R into standby just because live TV, a recording or streamed content is paused.

To change these settings:

1. Go to Home → Settings → System → Standby Options → Auto Standby.
2. Select No Remote Use or No Audio or Video.
3. Choose your preferred time, or select Off.

The available options are:

• No Remote Use: 3 hours, 4 hours, 6 hours, 12 hours or Off.
• No Audio or Video: 15 minutes, 30 minutes, 45 minutes, 60 minutes or Off.

Increasing these times, or turning auto standby off, may increase energy consumption.