T4•R Troubleshooting old

No picture or sound from the

Possible Causes & Solutions

The HDMI cable may be disconnected.

Check the HDMI connections between the T4•R and your TV.

The input the T4-R is connected to may not be selected on your TV.

Select the correct HDMI input (see your TV’s manual for guidance).

Your TV may not correctly communicate the resolutions it is capable of and an incompatible resolution may be selected.

Turn the T4‑R on and wait 30 seconds. Press HOME. Press and hold ​‘0’ for 5 seconds. The T4‑R will try each resolution for 15 seconds: 1080p then 1080i then 720p. Select Confirm when you see a picture.

The picture and sound keep breaking up or there is no signal

Possible Causes & Solutions

Weak signal from your aerial.

Check your signal by pressing HOME and selecting Information. If it’s weak or not present, get a professional to check your installation – your aerial may provide a better signal if it is realigned or moved somewhere else. We don’t recommend using an indoor aerial. As a last resort, try using a signal amplifier or booster to improve reception.

Some TV aerials installed with a signal amplifier need a power supply from the TV box.

Activate the T4‑R’s +5V DC supply by going to: Settings > System > 5V Antenna Power.

No signal after moving home

Possible Causes & Solutions

The new home is in a different transmission area.

Select: Settings > Channels > Auto Retune > Retune & Clear Preferences

The switches off after 3 hours

Possible Causes & Solutions

By default the T4•R is set to go to standby after 3 hours without interaction.

Turn Auto Standby off or select a different duration in: Settings > System > Standby Options.

You've forgotten your PIN

Possible Causes & Solutions

You've forgotten it or someone has changed it.

Your PIN can be reset with the master PIN. Please contact us.

Loop Out doesn't work in Standby

Possible Causes & Solutions

The Loop Out in Standby setting is not turned on.

Turn it on in: Settings > System > Standby Options.

Video in apps buffers, stutters or stops altogether

Possible Causes & Solutions

Your broadband is not fast enough. A minimum of 3Mbps is recommended for internet video. Faster broadband may still be affected by usage from other devices, reducing the speed available for the T4-R.

Check your broadband speed with your internet provider and try running an online speed test on a computer or mobile device. If the speed you are getting is less than expected there may be other devices on your network using bandwidth. Try disconnecting them.

Your T4-R is using your Wi-Fi at the same time as too many other devices.

Disconnect other devices from your Wi-Fi or connect your T4‑R to your internet router with an Ethernet cable.

The Wi-Fi signal from your internet router is poor. You can check the Wi-Fi signal by going to: Settings > Internet.

Try adjusting the location of your Wi-Fi router and/​or its antenna(s). Also try moving the T4‑R itself. Alternatively, connect your T4‑R to your internet router with an Ethernet cable.

The does not respond to the remote

Possible Causes & Solutions

The front of the T4•R is obstructed.

Ensure the front of the T4•R is not obstructed.

Batteries are weak.

Replace batteries in the T4•R remote.

They have been programmed to control the volume of another device.

Reset your T4•R remote by following the instructions in Resetting Your Remote on page 17.