Product Support

This updates resolves many issues identified since the launch 1.04 release.

If your T4•R is connected to the internet and left in standby, it will update automatically overnight, unless you have disabled automatic updates in the System Settings menu.

To check your T4•R's software version, press HOME and select: Information. Please see below for more information about updating.

Important: Keep ‘Standby Mode’ set to ‘Energy Saver’ to ensure programmes record properly

While we've made significant progress with this update, one important issue remains. Your T4•R may miss scheduled recordings if you’ve changed the 'Standby Mode' from ‘Energy Saver’ to 'Sleep' or 'Smart'.

To ensure your programmes record properly, please keep the ‘Standby Mode’ set to 'Energy Saver'.

To check or change these settings:

• Press HOME on your T4-R remote.
• Go to: Settings > System > Standby Options.

Please note that changing to 'Energy Saver' mode will automatically turn off 'Loop Out in Standby', as this feature is only available in 'Sleep' or 'Smart' modes.

We sincerely apologise for the inconvenience and appreciate your understanding as we work to resolve this issue.

For those interested in the technical details, here’s what’s happening. When you schedule a recording and put the T4•R in standby, it tells the power management system when to wake up. However, in 'Sleep' and 'Smart' modes, this system sometimes fails to trigger the wake-up as it should.

Our team is working closely with MTK, the makers of the T4•R's chipset and power management system, to resolve this issue as quickly as possible. Since the problem happens so infrequently, it is taking longer to resolve than other issues. We expect to have another update ready within the next 2-3 weeks to address it.

Thank you for your patience and understanding. If you have any questions or concerns, please don't hesitate to contact us. We're always here to assist you and ensure you get the most out of your T4•R.

Resolved

• The Hard Drive could fail to mount, stopping recording features from working until a restart.
  
• The T4•R could hang when entering standby, causing it to be unresponsive when you tried to wake it up.
• The T4•R could crash when entering standby, then reboot and wake up connected devices.
• When turning the box on to a channel while two recordings were in progress on other channels, the T4•R could abruptly reboot.
• HDR could trigger incorrectly, causing the picture to be overly saturated until a restart.
• The T4•R could fail to find any Wi-Fi networks after waking up when 'Standby Mode' was set to 'Smart' or 'Sleep'. (Please note that sometimes, the T4•R may not reconnect to the last Wi-Fi network automatically. If this happens, you can manually reconnect by going to Settings → Internet. We aim to fix this in the next release).
• Apps could take too long to open or play content. For example, in 1 out of 30 trials, iPlayer might take 30 seconds to open instead of 7 seconds.
• Dolby Audio was late, and the lip-sync adjustment would not correct it.
• Positive Lip-Sync adjustment values now work as expected. (Please note that negative Lip-Sync values are still not working properly. We aim to fix this in the next release).
• The white record LED would incorrectly turn off if two recordings were in progress and one ended or was manually stopped.
• The Channel Editor failed to display the favourite icon next to channels marked as favourites in the TV Guide if they had been swapped by the Freeview Play Channel List Management service. e.g. Favouriting 101 BBC One HD in the TV Guide did not show the favourite icon next to 101 BBC One HD in the Channel Editor.
• Favouriting a channel in the Channel Editor that had been swapped by the Freeview Play Channel List Management service (e.g., BBC One HD at either channel 1 or 101) would favourite it with both channel numbers.
• Watchlisted programmes could fail to play or play an incorrect programme.
• The header elements (e.g., menu title, Freeview Play logo, and clock) could disappear after turning the Zoom feature on and off.
• The date and time could overlap in the TV Guide after applying Zoom.

Improved

• The Dolby Audio settings have been changed from 'Off' and 'On' to 'Off' and 'Auto', to better reflect that 'Auto' only outputs Dolby Audio via HDMI on HD channels when the connected TV, soundbar, or AVR supports it.
• The 'Lip-Sync Delay' setting has been renamed 'Lip-Sync Delay (PCM)', and a separate adjustment for Dolby 'Lip-Sync Delay (Dolby)' is now available when Dolby Audio is set to 'Auto'.
• You can now press OK to resume playback when seeking, in addition to the Play/Pause button.
• Programme tiles in carousels without a broadcaster-provided image now show the channel logo rather than the channel name in text.
• Elements of the menu header present in both menus are no longer animated when transitioning between menus.

This initial update for the Manhattan T4•R resolves various issues and enhances system performance, ensuring an improved user experience right from launch.

Resolved

• The T4•R could fail to detect a valid internet connection
• When you paused live TV, exited live pause, and then re-entered it, the system mistakenly jumped back to the point when you first exited.
• Home Screen On Now carousel images could fail to show until navigating the menu or going into another menu and then back to the Home Screen.
• Long secondary titles in the information area could cause programme descriptions to be misaligned.
• When filtering the Backwards EPG in the TV Guide Grid View, unavailable programmes that matched the filter were shown at full brightness
• Programmes in the Backwards EPG in the TV Guide Grid View that were unavailable on-demand but had been recorded and were available to play incorrectly showed the "Unavailable" icon.
• Some menu titles were not centred properly when zoomed
• In TVs with overscan turned on, when the More Menu was zoomed, some elements could be cropped
• Selecting "Reset & Delete Recordings" when doing a factory reset could fail to delete recordings.
• In the TV Guide Genre and Channel Views, the focus could jump unexpectedly to another item when "Updating Info..." was focussed.
• Sometimes system failed to display the action hints and icons (e.g. "Add to Watchlist" or "Record") when playing back on-demand content via search and then exiting.
• Pressing BACK from a section of the "Using Your T4•R" guide in the Help menu would return to the Help menu instead of the top-level of "Using Your T4•R"
• Programme images could fail to be shown in the recordings menu.
• When playing back a recording and going to the recording menu, and then navigating between sections, the menu could appear empty.

Improved

• Home Screen and Featured image retrieval and caching performance improvements.
• Menu background transparency has been disabled when viewing Help sections like the Learning Remote guide.
• The Help and Information buttons have been swapped around on the Home Screen.
• The opacity and alignment of some elements in the information panel and carousels in some menus was incorrect.
• When the Record HD prompt was shown after the Record Series prompt, the overlay would flash in-between.
• When tuning using Freeview Play Channel List Management, no value was shown for "Region" in the Information menu.