Product Support

Manhattan T2•R

Have a question?

  • How do I connect the Manhattan T2•R to a TV without HDMI?

    The T2•R has a 3.5mm 4-pole Minijack analogue AV output that can be used to connect it to older TVs with the Manhattan Analogue AV Kit (not included). Learn more >

  • Why does loop out (also known as loop through) not work in standby?

    As explained on page 11 of the Get Started Guide, in order to meet EU energy regulations, it is disabled in standby in order to conserve energy. It can be turned on in the System section of the Settings menu. Press MENU and go to: Settings > System > Loop Out in Standby.

  • Why is the screen blank and I can't hear anything?

    There are a few possible reasons.

    Your T2•R is not connected properly

    Ensure your aerial is connected to your T2•R and an HDMI or AV cable is connected from your T1 to your TV.

    When your T2•R is turned on, the LED on the front is blue.

    The correct input on your TV is not selected

    Press the GUIDE button on your remote control. This displays the TV Guide, making it easy to tell when you find the right input.

    To change inputs, most TV remotes use a button labelled ‘AV’, ‘SOURCE’, ‘INPUT’, or with a TV icon and arrow. Each press should cycle through your inputs. Check your TV's manual if necessary.

    Once you find the input displaying the TV Guide, press EXIT and check if live TV is working. Try changing to BBC 1 by pressing '1' on the remote control. If the T2•R says there is No Signal, you may have a problem with your aerial. To retune:

    • Press MENU
    • Select 'Settings'
    • Select 'Tuning'
    • Select 'Smart Retune' and follow the on-screen instructions

    An incompatible HDMI resolution has been selected

    If you are using HDMI, the T2•R may be set to an HDMI resolution that your TV does not support:

    • Normally the T2•R is set to auto detect the HDMI resolution but this can fail with some TVs.
    • The T2•R can also be manually set to a resolution in the Picture & Sound section of the Settings menu. This could cause an issue if you set a resolution (e.g. 1080p), then move the T2•R to another TV that doesn't support that resolution.

    The T2•R can automatically cycle through the available resolutions until you find one that works:

    • Turn the T2•R on and wait 30 seconds.

    • Press MENU.

    • Press & Hold ‘0’ for 5 seconds.

    • The T2•R will try each of the 3 HD resolutions for 15 seconds in this order: 1080p, 1080i and 720p. Select ‘Confirm’ when you can see the picture.

  • Why is my Manhattan T2•R not tuning all the channels? Why are some channels not working?

    It is likely that the signal from your TV aerial is weak. Indoor aerials are particularly poor and extremely sensitive to direction, meaning they will often tune some channels when placed in one position and a whole different set when placed in another. If you have an outdoor aerial, it may not be aligned correctly to receive signals from your local transmitter.

    If you've moved your T2•R to a new location (e.g. you've moved house), you should try retuning:

    • Press MENU
    • Select 'Settings'
    • Select 'Tuning'
    • Select 'Smart Retune' and follow the on-screen instructions
  • Why there is no sound on HD channels?

    HD channels are broadcast with Dolby Digital audio. If you cannot hear any sound on HD channels, it is likely that your TV does not support Dolby Digital but Surround Sound is selected in the Picture & Sound section of the Settings menu. Change the 'Audio Output' setting to 'Stereo PCM' to resolve the issue.

  • How do I reset my PIN? I've lost/forgotten it.

    Your PIN can be reset using the master PIN. In order to protect minors, we don't publish the master PIN, so please contact us and we will give it to you.

    Once you have the master PIN, go to the PIN section of the Settings menu and choose the 'Change PIN' option. When it asks for your PIN, enter the Master PIN and then follow the instructions to create a new one.

  • Why does my Manhattan T2•R switch off by itself?

    The T2•R has a power-saving feature called 'Auto Standby' that takes place after three hours when no buttons have been pressed on the remote control or front panel. This can be turned off in the System section of the Settings menu.

  • Can I use the connect an external hard drive to the Manhattan T2•R by USB and record or play video files?

    The USB connection is for software updates only.

  • Why does pressing the volume or mute buttons on my T2-R remote not affect the volume?

    They have been programmed to control the volume of another device. Reset your T2-R remote by following the instructions in ‘Reset Your Remote’ on page 13 of the Get Started Guide.

  • Why does the volume of my TV seem lower than expected after programming the Manhattan remote to control it?

    You did not set the T2-R’s volume to max before programming your Manhattan remote to control your TV. To fix this:

    • Reset your Manhattan remote by holding the SUB and RED  buttons for 3 seconds until the LED blinks
    • Turn the volume up to max on your T2-R
    • Reprogram your Manhattan remote to control your TV (see page 13 of the Get Started Guide)

v1.04 Software Update

Released 02/11/18

If your T2•R is connected to the internet and left in standby, it will update automatically overnight, unless you have disabled automatic updates in the System Settings menu. Please see below for more information about updating, including how to update by USB.

Issues Fixed

  • Though this was thought fixed in 1.03, a further issue was discovered whereby seemingly randomly, channels or scheduled recordings could be removed during the Automatic Service Update in standby. This could happen in locations receiving signals from multiple transmitters with signal variations.
  • An issue that could make it impossible to set series recordings for some programmes. This happened when the T2•R received two regional variations of the same channel, e.g. BBC One SE at 1 and BBC One LON at 800. This did not affect channels with +1 (e.g. ITV & ITV+1) or HD alternatives (e.g. ITV & ITV HD), only regional variations.
  • Whilst a recording was in-progress, it was not possible to resume playback, only play it from the start again.
  • It was not possible to set an instant recording on a channel immediately after using an MHEG red button service on that channel. It was still possible to record from the Channel Banner or TV Guide.

How to Update

To check your current version, press MENU and select: Help > System Info. If the version is lower than 1.04, you should update.

Update your T2•R over the internet

  • Your T2•R needs to be connected to your internet router with a wired Ethernet cable.
  • To update straight away, press MENU and select: Settings > System > Check for update now.
  • Your T2•R will update automatically overnight whilst in standby, as long as you haven't disabled automatic updates in the System Settings menu.
  • When you turn your T2•R on for the first time after it has updated, a message will be displayed confirming the update has taken place successfully.
  • To check the status of your T2•R's internet connection, press MENU and select: Help > System Info > Network.

Update by USB Stick

You can update using a USB stick. 

  • Download: Manhattan_T2-R_v1.04.zip
  • Included inside the zip file are release notes and the update files.
  • On most computers you should be able to double click on the zip file to extract or browse the contents.
  • Before proceeding, please download and read the instructions.
  • Do not copy the zip file to your USB stick as that will not work.

Previous Updates

v1.03 Software Update

Released 09/10/18

Improvements

  • When changing lists in the TV Guide, the first channel on the list will always be highlighted.
  • Automatic trash removal now takes place in Standby. Previously this would take place after boot-up and could slow the system down if there was a lot to remove.
  • When a partial or failed series recording is re-recorded by the T2•R, the original recording will be deleted, unless it is in the process of being viewed.
  • The T2•R no longer checks for software updates being broadcast because the engineering channel used to broadcast them was shut down in March 2018. This means it is not possible to receive a software update with an aerial.

Bug Fixes

  • Fixed an issue whereby the volume could not be adjusted on non-HD channels when the ‘Audio Output’ in Picture & Sound Settings was set to ‘Surround’.
  • Fixed an issue whereby seemingly randomly, channels would be removed during the Automatic Service Update in standby. This could happen in locations receiving signals from multiple transmitters with signal variations. The issue could cause favourites and scheduled recordings to disappear.
  • Fixed an issue that could cause the audio to go out of sync in live pause mode after using fast forward or rewind.
  • Fixed an issue when using the T2-R with a Pioneer VSX-920-K AV receiver that caused the audio to be lost.
  • Fixed an issue that could cause intermittent video freezing/stuttering with high-bitrate HD recordings.
  • Fixed an issue that could cause the audio to lose sync when playing a recording.
  • Fixed an issue that prevented radio recordings being stopped.

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Important Information Booklet

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