Troubleshooting: Audio Cutting Out Briefly

If you’re experiencing brief audio dropouts where the sound cuts out but the picture continues:

Try changing the audio format to PCM: Settings → Sound → Digital Audio Format → PCM

This uses a simpler audio format that can resolve compatibility issues with some TVs and audio equipment. If the issue persists after switching to PCM, contact support and let us know your TV make and model, what audio equipment you’re using, and how everything is connected.