Knowledge Base

FAQ

Which refresh rate should I use?

The default refresh rate is 60Hz, which generally gives the best experience across Freely, Netflix, and YouTube. If you mainly watch Freely and notice any frame rate issues, you can switch to 50Hz in the settings.

For HDMI 2.1 TVs, the Aero can switch refresh rates dynamically using Quick Media Switching. An Auto Frame Rate option is coming soon for all TVs.

Where can I buy a spare remote?

Spare and replacement remotes are available for £19.99 delivered. To order, call 020 8450 0005 and press 0 on the voice menu.

Can I use a universal remote with Aero?

Yes. Universal remotes like Sofabaton or One For All can learn the IR commands from the Aero remote.

To set this up:

  1. Unpair the Aero remote by going to Settings → Devices → Remote Control – this puts it back into IR mode
  2. Use your universal remote’s learning function to copy the commands from the Aero remote
  3. Re-pair the Aero remote via Bluetooth when you’re done

Note that voice control won’t work through a universal remote – that requires the Aero’s own Bluetooth remote.

Can I customise the Freely channel list?

No. You can’t delete, hide, reorder, or favourite channels in the Freely TV Guide. The channel list is managed by Freely at the platform level, not by Manhattan or your Aero. If this is something you’d like to see added, you can let Freely know directly at https://​www​.freely​.co​.uk/help – the more people requesting a feature, the more likely it is to be prioritised.

Can I set programme reminders?

Programme reminders aren’t currently available on the Aero. Freely doesn’t yet offer the ability to mark programmes in the guide for viewing later. You can use My List in Freely to save on-demand content you’d like to come back to, and the TiVo Watchlist for saving content found through the TiVo Home screen. If this is something you’d like to see added, you can let Freely know directly at https://​www​.freely​.co​.uk/help – the more people requesting a feature, the more likely it is to be prioritised.

Does Aero support Apple AirPlay?

Apple AirPlay is not currently supported on the Aero. It’s expected to be added in a future software update, but no timeline has been confirmed. In the meantime, the Aero supports Google Cast, so you can cast content from your phone – including audio from apps like Spotify – directly to the Aero.

How do I change my regional TV channels?

Your Aero shows local and regional BBC and ITV stations based on the postcode you entered during setup. If you’ve moved or entered the wrong postcode, you can update it by going to Settings → Live TV → TV Channels → Channel Scan → Start Again. This re-runs the Freely setup process and updates your regional channels to match your new postcode.

Why doesn't the power plug fit my socket?

The UK mains plug supplied with the Aero has a folding earth pin – the top pin. For compact packaging, it ships folded down. Pull the earth pin upwards until it clicks into place, then insert the plug into the socket as normal.

Is Apple AirPlay supported?

Apple AirPlay is not currently supported on the Aero. It’s expected to be added in a future software update, but no timeline has been confirmed. In the meantime, Google Cast is available for casting content from your phone.