Knowledge Base
Video in apps buffers, stutters or stops altogether
Possible Causes & Solutions
Your broadband is not fast enough. A minimum of 3Mbps is recommended for internet video. Faster broadband may still be affected by usage from other devices, reducing the speed available for the T4-R.
Check your broadband speed with your internet provider and try running an online speed test on a computer or mobile device. If the speed you are getting is less than expected there may be other devices on your network using bandwidth. Try disconnecting them.
Your T4-R is using your Wi-Fi at the same time as too many other devices.
Disconnect other devices from your Wi-Fi or connect your T4‑R to your internet router with an Ethernet cable.
The Wi-Fi signal from your internet router is poor. You can check the Wi-Fi signal by going to: Settings > Internet.
Try adjusting the location of your Wi-Fi router and/or its antenna(s). Also try moving the T4‑R itself. Alternatively, connect your T4‑R to your internet router with an Ethernet cable.