Product Support

Manhattan T4

Why is my Bose soundbar responding to my T4 remote?

If your Bose TV Speaker soundbar (model 431974) is unexpectedly responding to your T4 remote – for example, changing volume when you press channel buttons – this is a known issue with that specific Bose model.

How to Fix This

Bose has released a firmware update that resolves this problem. To fix it:

  1. Visit the Bose TV Speaker Firmware Update page
  2. Download and install the latest firmware following Bose’s instructions
  3. After updating, your soundbar should no longer respond incorrectly to the T4 remote
Still Having Issues?

If the problem continues after updating your soundbar’s firmware:

  • Check that the update was successfully installed
  • Contact Bose Support for help with your soundbar
  • Or contact our Customer Service team for additional assistance

Note: This issue specifically affects the Bose TV Speaker (model 431974) and may not apply to other Bose soundbar models.


Need more help? Contact support