Product Support

Manhattan T3

Have a question?

  • Can I connect the T3 to a TV without HDMI?

    No, the T3 can only be connected to TVs with HDMI.

  • Why does loop out (also known as loop through) not work in standby?

    In order to meet EU energy regulations, loop out is disabled in standby in order to conserve energy. It can be turned on in the System section of the Settings menu. Press SETTINGS and go to: System > Loop Out in Standby.

    Please see p15 of the Get Started Guide for more information.

  • Why is the screen blank and I can't hear anything?

    There are a few possible reasons.

    Your T3 is not connected properly

    Ensure your aerial is connected to your T3 and an HDMI cable is connected from your T3 to your TV.

    When your T3 is turned on, the LED on the front is blue.

    The correct input on your TV is not selected

    Press the GUIDE button on your remote control. This displays the TV Guide, making it easy to tell when you find the right input.

    To change inputs, most TV remotes use a button labelled ‘AV’, ‘SOURCE’, ‘INPUT’, or with a TV icon and arrow. Each press should cycle through your inputs. Check your TV's manual if necessary.

    Once you find the input displaying the TV Guide, press EXIT and check if live TV is working. Try changing to BBC 1 by pressing '1' on the remote control. If the T3 says there is No Signal, you may have a problem with your aerial. To retune:

    • Press SETTINGS
    • Select 'Settings'
    • Select 'Tuning'
    • Select 'Retune' and follow the on-screen instructions

    An incompatible HDMI resolution has been selected

    If you are using HDMI, the T3 may be set to an HDMI resolution that your TV does not support:

    • Normally the T3 is set to auto detect the HDMI resolution but this can fail with some TVs.
    • The T3 can also be manually set to a resolution in the Picture & Sound section of the Settings menu. This could cause an issue if you set a resolution (e.g. 2160p), then move the T3 to another TV that doesn't support that resolution.

    The T3 can automatically cycle through common resolutions until you find one that works:

    • Turn the T3 on and wait 30 seconds.

    • Press HOME.

    • Press & Hold ‘0’ for 5 seconds.

    • The T3 will try each of the 3 HD resolutions for 15 seconds in this order: 1080p, 1080i and 720p. Select ‘Confirm’ when you can see the picture.

  • Why is my Manhattan T3 not tuning all the channels? Why are some channels not working?

    It is likely that the signal from your TV aerial is weak. Indoor aerials are particularly poor and extremely sensitive to direction, meaning they will often tune some channels when placed in one position and a whole different set when placed in another. If you have an outdoor aerial, it may not be aligned correctly to receive signals from your local transmitter.

    If you've moved your T3 to a new location (e.g. you've moved house), you should must retune:

    • Press SETTINGS
    • Select 'Channels'
    • Select 'Retune' and then 'Full Retune'
  • Why there is no sound on HD channels?

    HD channels are broadcast with Dolby Digital audio. If you cannot hear any sound on HD channels, it is likely that your TV does not support Dolby Digital but Surround Sound is selected in the Picture & Sound section of the Settings menu. Change the 'Audio Output' setting to 'Stereo PCM' to resolve the issue.

  • How do I reset my PIN? I've lost/forgotten it.

    Your PIN can be reset using the master PIN. In order to protect minors, we don't publish the master PIN, so please contact us and we will give it to you.

    Once you have the master PIN, go to the PIN section of the Settings menu and choose the 'Change PIN' option. When it asks for your PIN, enter the Master PIN and then follow the instructions to create a new one.

  • Why does my Manhattan T3 switch off by itself?

    The T3 has a power-saving feature called 'Auto Standby' that takes place after three hours when no buttons have been pressed on the remote control or front panel. The duration can be changed or Auto Standby can be turned off altogether by pressing SETTINGS and going to: System > Auto Standby

  • Why does pressing the volume or mute buttons on my T3 remote not affect the volume?

    They may have been programmed to control the volume of another device. You can reset your T3 remote by following the instructions in ‘Reset Your Remote’ on page 17 of the Get Started Guide.

    If you see the message "Volume controls are disabled for channels with Dolby Digital audio", this happens because HD channels are broadcast with Dolby Digital audio and the T2-R is passing through the audio unaltered as required by Dolby. Dolby's expectation is that the volume be adjusted on the final output device – i.e. your TV or AV receiver.

    If you want to adjust the volume on your T2-R, change 'Audio Output' in the Picture & Sound section of the Settings menu to 'Stereo PCM'. The T2-R will the decode the Dolby Digital audio and output stereo audio instead.

  • Why is video in apps buffering, stuttering or stopping altogether?

    Apps require a minimum broadband speed of 3Mbps to stream video reliably. Even if you have a faster connection, e.g. 16Mbps, other devices may be using it at the same time and reducing the speed available to the T3.

    If you are using Wi-Fi, you can check your Wi-Fi signal by pressing SETTINGS and selecting 'Internet'. Even if the signal is good, it is still dependent on your broadband speed being fast enough. Also, too many other devices may be using your Wi-Fi at the same time and/or large downloads may be taking place, for example if your computer is performing a software update.

    If your Wi-Fi signal is poor, try adjusting the location of your Wi-Fi router and/or its antenna(s). You can also try moving the T3 itself. Alternatively, instead of using Wi-Fi, connect your T3 to your internet router with an Ethernet cable.

v1.24 Software Update

Released 15/11/19

If your T3 is connected to the internet and left in standby, it will update automatically overnight, unless you have disabled automatic updates in the System Settings menu. Please see below for more information about updating, including how to update by USB.

Improved

  • The TV Guide has been optimised for faster navigation and presentation of programme information and icons.
  • Responsiveness of menus with content carousels (e.g. Featured) to very fast key presses
  • Persistent channel lists: After selecting a list in the TV Guide (e.g. Favourites or HD Channels), as long as the channel being viewed is on that list when you re-enter the TV Guide, the list will continue to be selected. Changing to a channel not on the list or pressing Standby will reset the list back to All Channels.
  • When using interactive services that use legacy MHEG-IC technology (e.g. Planet Knowledge, Sports Network, Vision TV, etc) and video is playing back you can now use all Manhattan menus (e.g. TV Guide, Home, etc).
  • Channel change speed when changing between HD channels with the P-UP / P-DOWN buttons.
  • SD video processing for more detailed video.
  • Replaced the Automatic Service Update behaviour:
    • The previous release effectively performed a retune each night (‘Automatic Service Update’) to ensure that the T3 was tuned to the strongest transmitters. However, this behaviour caused difficulties for some customers due to a phenomenon called tropospheric propagation that can cause distant signals to be temporarily boosted and travel long distances. It happens more often at night and is very prevalent in coastal areas and at times of high pressure. An affected customer would typically find that in the morning their box had retuned to a weaker transmitter and suddenly some channels have poor or no signal.
    • After discussion with Arqiva (who manage the UK’s broadcast infrastructure), we’ve implemented improved behaviour that has replaced the Automatic Service Update:
      • Most transmission changes (e.g. addition or removal of a channel on an existing Multiplex) are picked up automatically during use with no need for a retune.
      • When a major retune event (e.g. addition of a new multiplex) is signalled by the broadcasters, the T3 will display a prompt to retune. This can be done straight away or postponed until convenient. Such retune events normally occur no more than once or twice a year.
  • The Guide to Icons and Program Your Remote sections have been updated in the Help menu.
  • The Subtitle and Audio Description menu can be closed by pressing the S/AD button.
  • The system can now be restarted in the System Settings menu and by pressing: Red - 0 - Red - Standby.
  • The T3’s hostname has been changed to the product name to make it easier to identify on a network.
  • The system will re-request app icons (e.g. iPlayer) if there is an issue receiving them on the first request.
  • During Install the instructions for re-entering your PIN to confirm it have been improved as some customers reported they were not sure what they had to do.

    Resolved

    • A recent change to My5 would crash the T3•R after selecting an option in its cookie prompt​.
    • Pausing a programme in My5 for an extended period of a few minutes or more could cause playback to fail to resume after pressing Play.
    • Following (normally temporary) EDID failure during the HDMI handshake the T3’s Audio Output would change to Auto. This primarily affected Audio Receivers and Soundbars.
    • When receiving signal from (a) multiple transmitters in a region with different regional depth levels and (b) one or more transmitters in another region, the system could fail to respect the regional selection made by the user during Install or a Retune.
    • The T3 could fail to wake from sleep.
    • The T3 could fail to detect an internet connection when a router did not respond to its ping requests.
    • When using the Wi-Fi interface and DHCP IP address acquisition failed the T3 would not retry, causing the T3 to fail to detect an internet connection.
    • Sky News video could be cropped incorrectly and BBC SD channels were very slightly pillarboxed.
    • When connecting the T3 to a 4K AV Receiver or Soundbar that is in turn connected to a 1080p TV, after the T3 woke from sleep no Audio/Video would be seen and the AV Receiver would display an error message stating it needed to be connected to an HDMI input on the TV that supports HDCP 2.2.
    • When switching between interactive Freeview channels (e.g. Planet Knowledge, Sports Network, Vision TV, etc), they could fail to load partially or fully.
    • In the Guide, after holding the RIGHT button on the remote control to scroll fast through time, the focus would incorrectly be on the programme 1 hour after the time that had been scrolled to.

      How to Update

      To check your current version, press SETTINGS and select Information. If the version is lower than 1.24, you should update.

      Update your T3 over the internet

      • Your T3 needs to be connected to your internet router by Wi-Fi or with an Ethernet cable.
      • To update straight away, press SETTINGS and select: System > Software Updates > Check for update now.
      • Your T3 will update automatically overnight whilst in standby, as long as you haven't disabled automatic updates in the System Settings menu.
      • When you turn your T3 on for the first time after it has updated, a message will be displayed confirming the update has taken place successfully.
      • To check the status of your T3's internet connection, press SETTINGS and select: Information > Network.

      Update by USB Stick

      You can update using a USB stick. 

      • Download the instructions: Manhattan_T3_v1.24_USB_Update_Guide.pdf
      • Download the zip file containing the update files and release notes: Manhattan_T3_v1.24.zip
      • On most computers you should be able to double click on the zip file to extract or browse the contents. 
      • Before proceeding, please read the instructions.
      • Do not copy the zip file to your USB stick as that will not work.


      Previous Updates

      v1.23 Software Update

      Released 27/03/19

      The following changes are from v1.01(the original launch release). Please note that v1.02 to v1.22 were not released publicly.

      Resolved

      • The TV Guide could appear to be unavailable from the Home screen even though channels had been tuned
      • The system could behave as if it was unconnected even though an internet connection was available
      • Some programme icons could be missing or displayed incorrectly when browsing back before the current time in the TV Guide
      • After the Sleep standby mode, occasionally channel logos could be missing and it could take approximately 30 seconds before the TV Guide would allow browsing back before the current time
      • The 2160p resolution would not be detected and could not be selected when connected to 4K TVs with HDMI inputs that only support HDMI v1.4 and not v2.0. 2160p at 25Hz is now supported for HDMI inputs that only support HDMI 1.4.
      • Occasionally the T3 would not go back to standby after the overnight update check
      • Issues affecting stability when using interactive services and applications

      Improved

      • The speed the Guide opens could occasionally be slow and is now consistently fast
      • Metric kerning is supported for fonts
      • The Wi-Fi signal updates continuously in the Internet and Network Information menus
      • The unavailable icon for On Demand programmes has been changed

      Get Started

      Download the PDF

      Important Information Booklet

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