Product Support

Manhattan T1

Have a question? Ask us

  • How do I connect the Manhattan T1 to a TV without HDMI?

    The T1 has a 3.5mm 4-pole Minijack analogue AV output that can be used to connect it to older TVs with the Manhattan Analogue AV Kit (not included). Learn more >

  • Why is my Manhattan T1 not tuning all the channels? Why are some channels not working?

    It is likely that the signal from your TV aerial is weak. Indoor aerials are particularly poor and extremely sensitive to direction, meaning they will often tune some channels when placed in one position and a whole different set when placed in another. If you have an outdoor aerial, it may not be aligned correctly to receive signals from your local transmitter.

    If you've moved your T1 to a new location (e.g. you've moved house), you should try retuning:

    • Press MENU
    • Select 'Settings'
    • Select 'Tuning'
    • Select 'Smart Retune' and follow the on-screen instructions
  • Why there is no sound on some channels?

    HD channels are transmitted with Dolby Digital audio. If you cannot hear any sound on HD channels, it is likely that your TV does not support Dolby Digital but Dolby Digital is set to 'On' in the Picture & Sound section of the Settings menu. Change the setting to 'Off' to resolve the issue.

  • Why does my Manhattan T1 switch off by itself?

    The T1 has a power-saving feature called 'Auto Standby' that takes place after three hours when no buttons have been pressed on the remote control or front panel. This can be turned off in the Time section of the Settings menu.

  • How do I download and update/upgrade the software of my Manhattan T1?

    The T1 will automatically check for an update each night and install one if it’s available. This can be disabled by turning ‘Automatic Updates’ to o in the System section of Settings. You can also manually check for an update by selecting ‘Check for Update Now’. 

    Please note that unless the update is considered critical, it will only be released over the internet and not broadcast over the air, so we recommend keeping your T1 connected to your internet router by Ethernet cable. If you can’t connect your T1 to your router using an Ethernet cable, the update can be installed using USB instead. 

    USB Updates for the T1 can be found in the 'Software Updates' section above. Before downloading, please check the software version displayed in the Information menu of your T1 to determine if it is up to date. To do so, press MENU and then choose 'Help' and then 'Information'. Updated are provided in a 'zip' file that contains the main upgrade file, a PDF with updating instructions and another one with release notes about the update. (Zip files are used because they pack one or more computer files into a single file or folder which takes up less space).

    To 'unzip' the file and extract the contents using Windows, right click on the file and choose the option to 'Extract All'. On a Mac, simply double click the file. You may find it more convenient to do this after copying the zip file to your Desktop.

    After extracting the files, follow the updating instructions in the included PDF.

  • Why don't the USB sticks I try to upgrade with work?

    There are three possible issues:

    1. The USB stick is not compatible with the receiver.
    2. The USB device is not formatted using the FAT32 filesystem.
    3. The USB device does not contain the correct upgrade file.

    If you're having difficulties, contact us and we will send you a USB pre-loaded with the software via normal post.

  • How do I reset my PIN? I've lost/forgotten it.

    Your PIN can be reset using the master PIN. In order to protect minors, we don't publish the master PIN, so please contact us and we will give it to you.

    Once you have the master PIN, go to the System section of the Settings menu and choose the 'Set Lock PIN' option. When it asks for your PIN, enter the Master PIN and then follow the instructions to create a new one

  • Can I use the connect an external hard drive to the Manhattan T1 by USB and record or play video files?

    The USB connection is for software updates only.

  • Why can I not operate my Manhattan T1 with my TV or other universal remote control?

    Your manufacturer may not have programmed the remote control with the ability to control the T1. Universal Electronics have programmed their Universal Remote to control the T1 using the code SAT 3735.

  • Why is my Manhattan T1 not tuning all the channels? Why are some channels not working?

    It is likely that the signal from your TV aerial is weak. Indoor aerials are particularly poor and extremely sensitive to direction, meaning they will often tune some channels when placed in one position and a whole different set when placed in another. If you have an outdoor aerial, it may not be aligned correctly to receive signals from your local transmitter.

    If you've moved your T1 to a new location (e.g. you've moved house), you should try retuning. Press MENU, select Settings and in the Tuning section choose 'Smart Retune'.

There is no software update available for the Manhattan T1.

Getting Started

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Important Information Booklet

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