Product Support

Manhattan T1

Have a question?

  • How do I connect the Manhattan T1 to a TV without HDMI?

    The T1 has a 3.5mm 4-pole Minijack analogue AV output that can be used to connect it to older TVs with the Manhattan Analogue AV Kit (not included). Learn more >

  • Why does loop out (also known as loop through) not work in standby?

    As explained on page 12 of the Get Started Guide, in order to meet EU energy regulations, it is disabled in standby in order to conserve energy. It can be turned on in the System section of the Settings menu. Press MENU and go to: Settings > System > Loop Out in Standby.

  • Why is the screen blank and I can't hear anything?

    There are a few possible reasons.

    Your T1 is not connected properly

    Ensure your aerial is connected to your T1 and an HDMI or AV cable is connected from your T1 to your TV.

    When your T1 is turned on, the LED on the front is blue.

    The correct input on your TV is not selected

    Press the GUIDE button on your remote control. This displays the TV Guide, making it easy to tell when you find the right input.

    To change inputs, most TV remotes use a button labelled ‘AV’, ‘SOURCE’, ‘INPUT’, or with a TV icon and arrow. Each press should cycle through your inputs. Check your TV's manual if necessary.

    Once you find the input displaying the TV Guide, press EXIT and check if live TV is working. Try changing to BBC 1 by pressing '1' on the remote control. If the T1 says there is No Signal, you may have a problem with your aerial. To retune:

    • Press MENU
    • Select 'Settings'
    • Select 'Tuning'
    • Select 'Smart Retune' and follow the on-screen instructions

    An incompatible HDMI resolution has been selected

    If you are using HDMI, the T1 may be set to an HDMI resolution that your TV does not support:

    • Normally the T1 is set to auto detect the HDMI resolution but this can fail with some TVs.
    • The T1 can also be manually set to a resolution in the Picture & Sound section of the Settings menu. This could cause an issue if you set a resolution (e.g. 1080p), then move the T1 to another TV that doesn't support that resolution.

    The T1 can automatically cycle through the available resolutions until you find one that works:

    • Turn the T1 on and wait 30 seconds.

    • Press MENU.

    • Press & Hold ‘0’ for 5 seconds.

    • The T1 will try each of the 3 HD resolutions for 15 seconds in this order: 1080p, 1080i and 720p. Select ‘Confirm’ when you can see the picture.

  • Why is my Manhattan T1 not tuning all the channels? Why are some channels not working?

    It is likely that the signal from your TV aerial is weak. Indoor aerials are particularly poor and extremely sensitive to direction, meaning they will often tune some channels when placed in one position and a whole different set when placed in another. If you have an outdoor aerial, it may not be aligned correctly to receive signals from your local transmitter.

    If you've moved your T1 to a new location (e.g. you've moved house), you should try retuning:

    • Press MENU
    • Select 'Settings'
    • Select 'Tuning'
    • Select 'Smart Retune' and follow the on-screen instructions
  • Why there is no sound on HD channels?

    HD channels are broadcast with Dolby Digital audio. If you cannot hear any sound on HD channels, it is likely that your TV does not support Dolby Digital but Surround Sound is selected in the Picture & Sound section of the Settings menu. Change the 'Audio Output' setting to 'Stereo PCM' to resolve the issue.

  • Why can I not control the sound on HD channels?

    HD channels are broadcast with Dolby Digital audio. The T1 detects when your TV or AV receiver supports Dolby Digital and 'passes through' the audio unaltered as required by Dolby. If you prefer to adjust the volume with the T1's remote, change the 'Audio Output' setting in the Picture & Sound section of the Settings menu to 'Stereo PCM'. The T1 will the decode the Dolby Digital audio and output stereo audio instead.

  • How do I reset my PIN? I've lost/forgotten it.

    Your PIN can be reset using the master PIN. In order to protect minors, we don't publish the master PIN, so please contact us and we will give it to you.

    Once you have the master PIN, go to the PIN section of the Settings menu and choose the 'Change PIN' option. When it asks for your PIN, enter the Master PIN and then follow the instructions to create a new one.

  • Why does my Manhattan T1 switch off by itself?

    The T1 has a power-saving feature called 'Auto Standby' that takes place after three hours when no buttons have been pressed on the remote control or front panel. This can be turned off in the System section of the Settings menu.

  • How do I download and update/upgrade the software of my Manhattan T1?

    The T1 will automatically check for an update each night and install one if it’s available. This can be disabled by turning ‘Automatic Updates’ off in the System section of the Settings menu. You can also manually check for an update by selecting ‘Check for Update Now’. 

    Please note that unless the update is considered critical, it will only be released over the internet and not broadcast over the air, so we recommend keeping your T1 connected to your internet router by Ethernet cable. If you can’t connect your T1 to your router using an Ethernet cable, the update can be installed using USB instead. 

    USB Updates for the T1 can be found in the 'Software Updates' section above. Before downloading, please check the software version displayed in the Information menu of your T1 to determine if it is up to date. To do so, press MENU, select 'Help' and then 'Information'. Updates are provided in a 'zip' file that contains the main upgrade file, a PDF with updating instructions and another one with release notes about the update.

    To 'unzip' the file and extract the contents using Windows, right click on the file and choose the option to 'Extract All'. On a Mac, simply double click the file. You may find it more convenient to do this after copying the zip file to your Desktop.

    After extracting the files, follow the updating instructions in the included PDF.

  • Why don't the USB sticks I try to upgrade with work?

    There are three possible issues:

    1. The USB stick is not compatible with the receiver.
    2. The USB device is not formatted using the FAT32 filesystem.
    3. The USB device does not contain the correct upgrade file.

    If you're having difficulties, contact us and we will send you a USB pre-loaded with the software via normal post.

  • Can I use the connect an external hard drive to the Manhattan T1 by USB and record or play video files?

    The USB connection is for software updates only.

  • Why can I not operate my Manhattan T1 with my TV remote or other universal remote control?

    Your manufacturer may not have programmed the remote control with the ability to control the T1. Universal Electronics have programmed their Universal Remote to control the T1 using the code SAT 3735.

v2.01 Software Update

Released 09/10/18

This update includes bug fixes. If your T1 is connected to the internet and left in standby, it will update automatically overnight, unless you have disabled automatic updates in the System Settings menu. Please see below for more information about updating, including how to update by USB.

Bug Fixes

  • Fixed an issue whereby in variable signal conditions channels could be stored incorrectly during the initial channel scan, Smart Retune and Automatic Service Update in standby. This could cause:
    • ‘No Signal’ to be shown for all channels
    • Channels to be removed unexpectedly
    • ‘No Audio/Video’ to be shown unexpectedly 
  • Fixed an issue that could occasionally cause 211 Ketchup TV to fail to load.

How to Update

To check your current version, press MENU and select: Help > System Info. If the version is lower than 2.01, you should update.

We recommend performing a Smart Retune after updating to ensure that all channels available to you are stored. Press MENU and select: Settings > Tuning > Smart Retune.

Update your T1 over the internet

  • Your T1 needs to be connected to your internet router with a wired Ethernet cable.
  • To update straight away, press MENU and select: Settings > System > Check for update now.
  • Your T1 will update automatically overnight whilst in standby, as long as you haven't disabled automatic updates in the System Settings menu.
  • When you turn your T1 on for the first time after it has updated, a message will be displayed confirming the update has taken place successfully.
  • To check the status of your T1's internet connection, press MENU and select: Help > System Info > Network.

Update by USB Stick

You can update using a USB stick. 

  • Download: Manhattan_T1_v2.01.zip
  • Included inside the zip file are release notes and update files.
  • On most computers you should be able to double click on the zip file to extract or browse the contents.
  • Before proceeding, please download and read the instructions.
  • Do not copy the zip file to your USB stick as that will not work.

Previous Updates

v2.0 Software Update

Released 11/06/2018

This release introduced a host of new features, enhancements and bug fixes. To learn more about what was new, please see: Manhattan T1 v2 update available now.


Get Started

Download the PDF

Important Information Booklet

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