Product Support

Manhattan T1

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The T1 has a 3.5mm 4-pole Minijack analogue AV output that can be used to connect it to older TVs with the Manhattan Analogue AV Kit (not included). Learn more >

As explained on page 12 of the Get Started Guide, in order to meet EU energy regulations, it is disabled in standby in order to conserve energy. It can be turned on in the System section of the Settings menu. Press MENU and go to: Settings > System > Loop Out in Standby.

There are a few possible reasons.

Your T1 is not connected properly

Ensure your aerial is connected to your T1 and an HDMI or AV cable is connected from your T1 to your TV.

When your T1 is turned on, the LED on the front is blue.

The correct input on your TV is not selected

Press the GUIDE button on your remote control. This displays the TV Guide, making it easy to tell when you find the right input.

To change inputs, most TV remotes use a button labelled ‘AV’, ‘SOURCE’, ‘INPUT’, or with a TV icon and arrow. Each press should cycle through your inputs. Check your TV's manual if necessary.

Once you find the input displaying the TV Guide, press EXIT and check if live TV is working. Try changing to BBC 1 by pressing '1' on the remote control. If the T1 says there is No Signal, you may have a problem with your aerial. To retune:

  • Press MENU
  • Select 'Settings'
  • Select 'Tuning'
  • Select 'Smart Retune' and follow the on-screen instructions

An incompatible HDMI resolution has been selected

If you are using HDMI, the T1 may be set to an HDMI resolution that your TV does not support:

  • Normally the T1 is set to auto detect the HDMI resolution but this can fail with some TVs.
  • The T1 can also be manually set to a resolution in the Picture & Sound section of the Settings menu. This could cause an issue if you set a resolution (e.g. 1080p), then move the T1 to another TV that doesn't support that resolution.

The T1 can automatically cycle through the available resolutions until you find one that works:

  • Turn the T1 on and wait 30 seconds.

  • Press MENU.

  • Press & Hold ‘0’ for 5 seconds.

  • The T1 will try each of the 3 HD resolutions for 15 seconds in this order: 1080p, 1080i and 720p. Select ‘Confirm’ when you can see the picture.

It is likely that the signal from your TV aerial is weak. Indoor aerials are particularly poor and extremely sensitive to direction, meaning they will often tune some channels when placed in one position and a whole different set when placed in another. If you have an outdoor aerial, it may not be aligned correctly to receive signals from your local transmitter.

If you've moved your T1 to a new location (e.g. you've moved house), you should try retuning:

  • Press MENU
  • Select 'Settings'
  • Select 'Tuning'
  • Select 'Smart Retune' and follow the on-screen instructions

HD channels are broadcast with Dolby Digital audio. If you cannot hear any sound on HD channels, it is likely that your TV does not support Dolby Digital but Surround Sound is selected in the Picture & Sound section of the Settings menu. Change the 'Audio Output' setting to 'Stereo PCM' to resolve the issue.

HD channels are broadcast with Dolby Digital audio. If you cannot hear any sound on HD channels, it is likely that your TV does not support Dolby Digital but Surround Sound is selected in the Picture & Sound section of the Settings menu. Change the 'Audio Output' setting to 'Stereo PCM' to resolve the issue.

HD channels are broadcast with Dolby Digital audio. The T1 detects when your TV or AV receiver supports Dolby Digital and 'passes through' the audio unaltered as required by Dolby. If you prefer to adjust the volume with the T1's remote, change the 'Audio Output' setting in the Picture & Sound section of the Settings menu to 'Stereo PCM'. The T1 will the decode the Dolby Digital audio and output stereo audio instead.

Your PIN can be reset using the master PIN. In order to protect minors, we don't publish the master PIN, so please contact us and we will give it to you.

Once you have the master PIN, go to the PIN section of the Settings menu and choose the 'Change PIN' option. When it asks for your PIN, enter the Master PIN and then follow the instructions to create a new one.

The T1 has a power-saving feature called 'Auto Standby' that takes place after three hours when no buttons have been pressed on the remote control or front panel. The duration can be changed or Auto Standby can be turned off altogether by pressing MENU and going to: Settings > System > Auto Standby

The T1 will automatically check for an update each night and install one if it’s available. This can be disabled by turning ‘Automatic Updates’ off in the System section of the Settings menu. You can also manually check for an update by selecting ‘Check for Update Now’.

Please note that unless the update is considered critical, it will only be released over the internet and not broadcast over the air, so we recommend keeping your T1 connected to your internet router by Ethernet cable. If you can’t connect your T1 to your router using an Ethernet cable, the update can be installed using USB instead.

USB Updates for the T1 can be found in the 'Software Updates' section above. Before downloading, please check the software version displayed in the Information menu of your T1 to determine if it is up to date. To do so, press MENU, select 'Help' and then 'Information'. Updates are provided in a 'zip' file that contains the main upgrade file, a PDF with updating instructions and another one with release notes about the update.

To 'unzip' the file and extract the contents using Windows, right click on the file and choose the option to 'Extract All'. On a Mac, simply double click the file. You may find it more convenient to do this after copying the zip file to your Desktop.

After extracting the files, follow the updating instructions in the included PDF.

There are three possible issues:

  1. The USB stick is not compatible with the receiver.
  2. The USB device is not formatted using the FAT32 filesystem.
  3. The USB device does not contain the correct upgrade file.

If you're having difficulties, contact us and we will send you a USB pre-loaded with the software via normal post.

Your manufacturer may not have programmed the remote control with the ability to control the T1. Universal Electronics have programmed their Universal Remote to control the T1 using the code SAT 3735.

v2.06 Software Update

Released 13/08/20

The following changes are since the last public release, v2.02, made on 27/12/18. A v2.03 release was used for production in December 2019 and your T1 may have this version if it was purchased in 2020. Where an issue was resolved in v2.03 it is noted below.

If your T1 is connected to the internet and left in standby, it will update automatically overnight, unless you have disabled automatic updates in the System Settings menu. Please see below for more information about updating, including how to update by USB.


  • (2.03) Manhattan menus can now be used when using interactive services with video, like 211 Ketchup TV and 265 On Demand 365. Previously you needed to exit the service or change the channel first.
  • (2.03) The Automatic Service Update feature has been replaced with new Retune behaviour:
    • 2.02 and earlier versions effectively performed a retune each night (‘Automatic Service Update’) to ensure that the T1 was tuned to the strongest transmitters. However, this behaviour caused difficulties for some customers due to a phenomenon called tropospheric propagation that can cause distant signals to be temporarily boosted and travel long distances. It happens more often at night and is very prevalent in coastal areas and at times of high pressure. An affected customer would typically find that in the morning their box had retuned to a weaker transmitter and suddenly some channels have poor or no signal.
    • After discussion with Arqiva (who manage the UK’s broadcast infrastructure), we implemented improved behaviour on our latest T3-R model. This behaviour has now replaced the Automatic Service Update on the T1.
    • Most transmission changes (e.g. addition or removal of a channel on an existing Multiplex) are picked up automatically during use with no need for a retune.
    • When a major retune event (e.g. addition of a new multiplex) is signalled by the broadcasters, the T1 will display a prompt to retune. This can be done straight away or postponed until convenient. Such retune events normally occur no more than once or twice a year
  • (2.03) In addition to Smart Retune, Full Retune can now be chosen from the Tuning section of Settings. The Full Retune completely removes the existing channel database and is necessary when the T1 is moved to a new region (e.g. when moving home).
  • (2.03) During initial setup the Confirm Your PIN step has been updated to make it clearer you need to re-enter your PIN.
  • (2.03) You can now press LEFT/RIGHT to move between the options in the Manual Tune menu.
  • (2.03) More space has been made for longer channel names in the Channel Browser when watching live TV
  • Persistent channel lists: After selecting a list in the TV Guide (e.g. Favourites or HD Channels), as long as the channel being viewed is on that list when you re-enter the TV Guide, the list will now continue to be selected. Changing to a channel not on the list or pressing Standby will reset the list back to All Channels.
  • When changing lists in the TV Guide the same time period will now continue to be shown instead of jumping back to what is on now.
  • The TV Guide now indicates in the info area when a programme is running late, starting late or has started early.
  • The ‘Edit Protected Channels’ and ‘Show/Hide Protected Channels’ options have been moved into their own ‘Protected Channels’ sub-menu of the Channels menu.


  • (2.03) Black bars could be shown on either side of programmes on BBC One SD.
  • (2.03) When using the menus of interactive services 211 Ketchup TV and 265 Planet Knowledge the T1 could restart unexpectedly.
  • (2.03) When “No Signal” was shown the system would not respond to the Up and Down buttons when watching Full Screen TV
  • (2.03) The “Watch in HD” notification could fail to be shown or shown at incorrect times.
  • The T1 would unexpectedly restart when changing to 16 QVC after watching streaming video in 35 QVC Beauty.
  • The AD icon was not shown for programmes on ITV with AD.
  • When making a regional selection during Installation, the wrong regional services could be selected.
  • With the new retune behaviour in 2.03, when retune events were signalled by the broadcasters you could be prompted to retune more frequently than necessary.

    How to Update

    To check your current version, press MENU and select: Help > System Info. If the version is lower than 2.06, you should update.

    We recommend performing a Smart Retune after updating to ensure that all channels available to you are stored. Press MENU and select: Settings > Tuning > Smart Retune.

    Update your T1 over the internet

    • Your T1 needs to be connected to your internet router with a wired Ethernet cable.
    • To update straight away, press MENU and select: Settings > System > Check for update now.
    • Your T1 will update automatically overnight whilst in standby, as long as you haven't disabled automatic updates in the System Settings menu.
    • When you turn your T1 on for the first time after it has updated, a message will be displayed confirming the update has taken place successfully.
    • To check the status of your T1's internet connection, press MENU and select: Help > System Info > Network.

    Update by USB Stick

    You can update using a USB stick:

    • Download the instructions: Manhattan_T1_v2.06_USB_Update_Guide.pdf
    • Download the zip file containing the update files and release notes:
    • On most computers you should be able to double click on the zip file to extract or browse the contents. 
    • Before proceeding, please read the instructions.
    • Do not copy the zip file to your USB stick as that will not work.

    Previous Updates

    v2.02 Software Update

    Released 27/12/18


    • When changing lists in the TV Guide, the first channel on the list will always be highlighted.
    • The Automatic Service Update (ASU) can be disabled in the Tuning section of Settings.
    • Copyright protection has been removed from the analogue output.


    • After performing a software update using USB, the T1 could reboot unexpectedly.
    • When RF Loop Through in Standby was enabled in the System section of Settings, disturbances in the output could be observed for a few minutes after entering standby.

    v2.01 Software Update

    Released 09/10/18


    • Fixed an issue whereby in variable signal conditions channels could be stored incorrectly during the initial channel scan, Smart Retune and Automatic Service Update in standby. This could cause:
      • ‘No Signal’ to be shown for all channels
      • Channels to be removed unexpectedly
      • ‘No Audio/Video’ to be shown unexpectedly 
    • Fixed an issue that could occasionally cause 211 Ketchup TV to fail to load.

    v2.0 Software Update

    Released 11/06/2018


    • Look ahead without leaving Full Screen TV: Go beyond the next programme and see what’s on all day with the improved Now & Next browser.
    • Discover repeats & more episodes: The improved programme info screen makes it easy to find when a programme is showing again and future episodes are on.
    • The T1 will always detect the availability of an HD alternative. Previously this was not always the case because some broadcasters are not reliably using the official method to signal them. V2 introduces an improved way to detect them.
    • When a new reminder clashes with more than 1 existing reminder the clashes are all resolved at the same time.
    • Pressing P-UP and P-DOWN scrolls up or down 6 channels at a time in the TV Guide.
    • A guide to the icons used throughout the T1 has been added to the Help menu.
    • The installed region is shown at the end of Setup and Smart Retune.
    • Improvements to list switching in the TV Guide.
    • Assorted improvements to transitions and animations.


    • Some people in regions that receive signals from multiple transmitters experienced issues with lost channels, duplicate channels or deleted channels being restored. We’ve worked closely with affected customers to resolve these issues.
    • Some Interactive Services introduced changes since the launch of the T1 that caused crashes, playback problems and some images not to load. Affected services included Ketchup TV, Planet Knowledge, Racing UK and Vision TV. All issues have been fixed.
    • Assorted minor bug fixes.

    Get Started

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    Important Information Booklet

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