There are a few possible reasons.

Your SX is not connected properly

Ensure your aerial is connected to your SX and an HDMI or AV cable is connected from your SX to your TV.

When your SX is turned on, the LED on the front is blue.

The correct input on your TV is not selected

Press the GUIDE button on your remote control. This displays the TV Guide, making it easy to tell when you find the right input.

To change inputs, most TV remotes use a button labelled ‘AV’, ‘SOURCE’, ‘INPUT’, or with a TV icon and arrow. Each press should cycle through your inputs. Check your TV's manual if necessary.

Once you find the input displaying the TV Guide, press EXIT and check if live TV is working. Try changing to BBC 1 by pressing '1' on the remote control. If the SX says there is No Signal, you may have a problem with your aerial. To retune:

• Press MENU
• Select 'Settings'
• Select 'Tuning'
• Select 'Smart Retune' and follow the on-screen instructions

An incompatible HDMI resolution has been selected

If you are using HDMI, the SX may be set to an HDMI resolution that your TV does not support:

• Normally the SX is set to auto detect the HDMI resolution but this can fail with some TVs.
• The SX can also be manually set to a resolution in the Picture & Sound section of the Settings menu. This could cause an issue if you set a resolution (e.g. 1080p), then move the SX to another TV that doesn't support that resolution.

The SX can automatically cycle through the available resolutions until you find one that works:

• Turn the SX on and wait 30 seconds.
• Press MENU.
• Press & Hold ‘0’ for 5 seconds.
• The SX will try each of the 3 HD resolutions for 15 seconds in this order: 1080p, 1080i and 720p. Select ‘Confirm’ when you can see the picture.

HD channels are broadcast with Dolby Digital audio. If you cannot hear any sound on HD channels, it is likely that your TV does not support Dolby Digital but Surround Sound is selected in the Picture & Sound section of the Settings menu. Change the 'Audio Output' setting to 'Stereo PCM' to resolve the issue.

HD channels are broadcast with Dolby Digital audio. The SX detects when your TV or AV receiver supports Dolby Digital and 'passes through' the audio unaltered as required by Dolby. If you prefer to adjust the volume with the SX's remote, change the 'Audio Output' setting in the Picture & Sound section of the Settings menu to 'Stereo PCM'. The SX will the decode the Dolby Digital audio and output stereo audio instead.

Your PIN can be reset using the master PIN. In order to protect minors, we don't publish the master PIN, so please contact us and we will give it to you.

Once you have the master PIN, go to the PIN section of the Settings menu and choose the 'Change PIN' option. When it asks for your PIN, enter the Master PIN and then follow the instructions to create a new one.

The T1 has a power-saving feature called 'Auto Standby' that takes place after three hours when no buttons have been pressed on the remote control or front panel. This can be turned off in the System section of the Settings menu.

The SX will automatically check for an update each night and install one if it’s available. This can be disabled by turning ‘Automatic Updates’ off in the System section of the Settings menu. You can also manually check for an update by selecting ‘Check for Update Now’.

Please note that unless the update is considered critical, it will only be released over the internet and not broadcast over the air, so we recommend keeping your SX connected to your internet router by Wi-Fi or Ethernet cable. If you can’t connect your SX to the internet, the update can be installed using USB instead.

USB Updates for the SX can be found in the 'Software Updates' section above. Before downloading, please check the software version displayed in the Information menu of your SX to determine if it is up to date. To do so, press MENU, select 'Help' and then 'Information'. Updates are provided in a 'zip' file that contains the main upgrade file, a PDF with updating instructions and another one with release notes about the update.

To 'unzip' the file and extract the contents using Windows, right click on the file and choose the option to 'Extract All'. On a Mac, simply double click the file. You may find it more convenient to do this after copying the zip file to your Desktop.

After extracting the files, follow the updating instructions in the included PDF.

There are three possible issues:

1. The USB stick is not compatible with the receiver.
2. The USB device is not formatted using the FAT32 filesystem.
3. The USB device does not contain the correct upgrade file.

If you're having difficulties, contact us and we will send you a USB pre-loaded with the software via normal post.

The USB connection is for software updates only.

Your manufacturer may not have programmed the remote control with the ability to control the SX. Universal Electronics have programmed their Universal Remote to control the SX using the code SAT 3735.

You don't need to connect both the cables. You can use either one of them to connect to the Manhattan SX. Two cables are needed recording products like Sky+.

No, the channels are only broadcast via satellite.

Freesat services are mostly broadcast from the Astra 2E satellite at 28.2°East. This satellite is targeted at the UK and ensures good reception on the smaller dish sizes typically in use by Freesat users. However, for viewers in continental Europe, reception will be limited as they are outside the footprint of the satellite. Freesat is and has always been intended for viewers in the UK only. For more information, please contact Freesat on 0345 313 0051.