Product Support

Manhattan SX

Have a question?

  • Why is the screen blank and I can't hear anything?

    There are a few possible reasons.

    Your SX is not connected properly

    Ensure your aerial is connected to your SX and an HDMI or AV cable is connected from your SX to your TV.

    When your SX is turned on, the LED on the front is blue.

    The correct input on your TV is not selected

    Press the GUIDE button on your remote control. This displays the TV Guide, making it easy to tell when you find the right input.

    To change inputs, most TV remotes use a button labelled ‘AV’, ‘SOURCE’, ‘INPUT’, or with a TV icon and arrow. Each press should cycle through your inputs. Check your TV's manual if necessary.

    Once you find the input displaying the TV Guide, press EXIT and check if live TV is working. Try changing to BBC 1 by pressing '1' on the remote control. If the SX says there is No Signal, you may have a problem with your aerial. To retune:

    • Press MENU
    • Select 'Settings'
    • Select 'Tuning'
    • Select 'Smart Retune' and follow the on-screen instructions

    An incompatible HDMI resolution has been selected

    If you are using HDMI, the SX may be set to an HDMI resolution that your TV does not support:

    • Normally the SX is set to auto detect the HDMI resolution but this can fail with some TVs.
    • The SX can also be manually set to a resolution in the Picture & Sound section of the Settings menu. This could cause an issue if you set a resolution (e.g. 1080p), then move the SX to another TV that doesn't support that resolution.

    The SX can automatically cycle through the available resolutions until you find one that works:

    • Turn the SX on and wait 30 seconds.
    • Press MENU.
    • Press & Hold ‘0’ for 5 seconds.
    • The SX will try each of the 3 HD resolutions for 15 seconds in this order: 1080p, 1080i and 720p. Select ‘Confirm’ when you can see the picture.
  • Why there is no sound on HD channels?

    HD channels are broadcast with Dolby Digital audio. If you cannot hear any sound on HD channels, it is likely that your TV does not support Dolby Digital but Surround Sound is selected in the Picture & Sound section of the Settings menu. Change the 'Audio Output' setting to 'Stereo PCM' to resolve the issue.

  • Why can I not control the sound on HD channels?

    HD channels are broadcast with Dolby Digital audio. The SX detects when your TV or AV receiver supports Dolby Digital and 'passes through' the audio unaltered as required by Dolby. If you prefer to adjust the volume with the SX's remote, change the 'Audio Output' setting in the Picture & Sound section of the Settings menu to 'Stereo PCM'. The SX will the decode the Dolby Digital audio and output stereo audio instead.

  • How do I reset my PIN? I've lost/forgotten it.

    Your PIN can be reset using the master PIN. In order to protect minors, we don't publish the master PIN, so please contact us and we will give it to you.

    Once you have the master PIN, go to the PIN section of the Settings menu and choose the 'Change PIN' option. When it asks for your PIN, enter the Master PIN and then follow the instructions to create a new one.

  • Why does my Manhattan SX switch off by itself?

    The T1 has a power-saving feature called 'Auto Standby' that takes place after three hours when no buttons have been pressed on the remote control or front panel. This can be turned off in the System section of the Settings menu.

  • How do I download and update/upgrade the software of my Manhattan SX?

    The SX will automatically check for an update each night and install one if it’s available. This can be disabled by turning ‘Automatic Updates’ off in the System section of the Settings menu. You can also manually check for an update by selecting ‘Check for Update Now’. 

    Please note that unless the update is considered critical, it will only be released over the internet and not broadcast over the air, so we recommend keeping your SX connected to your internet router by Wi-Fi or Ethernet cable. If you can’t connect your SX to the internet, the update can be installed using USB instead. 

    USB Updates for the SX can be found in the 'Software Updates' section above. Before downloading, please check the software version displayed in the Information menu of your SX to determine if it is up to date. To do so, press MENU, select 'Help' and then 'Information'. Updates are provided in a 'zip' file that contains the main upgrade file, a PDF with updating instructions and another one with release notes about the update.

    To 'unzip' the file and extract the contents using Windows, right click on the file and choose the option to 'Extract All'. On a Mac, simply double click the file. You may find it more convenient to do this after copying the zip file to your Desktop.

    After extracting the files, follow the updating instructions in the included PDF.

  • Why don't the USB sticks I try to upgrade with work?

    There are three possible issues:

    1. The USB stick is not compatible with the receiver.
    2. The USB device is not formatted using the FAT32 filesystem.
    3. The USB device does not contain the correct upgrade file.

    If you're having difficulties, contact us and we will send you a USB pre-loaded with the software via normal post.

  • Can I use the connect an external hard drive to the Manhattan T1 by USB and record or play video files?

    The USB connection is for software updates only.

  • Why can I not operate my Manhattan SX with my TV remote or other universal remote control?

    Your manufacturer may not have programmed the remote control with the ability to control the SX. Universal Electronics have programmed their Universal Remote to control the SX using the code SAT 3735.

  • I had Sky TV before and it was connected to the dish with two cables. How do I connect two cables to the Manhattan SX?

    You don't need to connect both the cables. You can use either one of them to connect to the Manhattan SX. Two cables are needed recording products like Sky+.

  • I don’t have a satellite dish. Can I use an internet connection to receive the channels?

    No, the channels are only broadcast via satellite.

  • Will my Manhattan SX work in Spain?

    Freesat services are mostly broadcast from the Astra 2E satellite at 28.2°East. This satellite is targeted at the UK and ensures good reception on the smaller dish sizes typically in use by Freesat users. However, for viewers in continental Europe, reception will be limited as they are outside the footprint of the satellite. Freesat is and has always been intended for viewers in the UK only. For more information, please contact Freesat on 0345 313 0051.

v1.03 Software Update

Released 22/11/18

This update fixes some minor issues for the SX.

When your SX is connected to a valid satellite signal and left in standby, it will update automatically overnight, as long as you haven't disabled automatic updates in the System Settings menu).

If your SX is currently without signal, the update can also be installed using a USB stick. See below for more information about updating.

Issues Fixed

  • Deleted channels were being added back again after the SX performed the Automatic Service Update during standby.
  • SCR could sometimes be active during Install even though the user had not selected it. This would cause the installation to fail in a non-SCR environment.
  • No Audio/Video could be displayed when exiting a Freesat Retune during signal lock.

How to Update

To check your current version, press MENU and select: Help > System Info. If the version is lower than 1.03, you should update.

Update by Satellite Broadcast

  • Your SX needs to be connected to a valid satellite signal.
  • To update straight away, press MENU and select: Settings > System > Check for update now.
  • Your SX will update automatically overnight whilst in standby, as long as you haven't disabled automatic updates in the System Settings menu.
  • When you turn your SX on for the first time after it has updated, a message will be displayed confirming the update has taken place successfully.

Update by USB Stick

You can update using a USB stick. 

  • Download: Manhattan_SX_v1.03.zip
  • Included inside the zip file are release notes and update files.
  • On most computers you should be able to double click on the zip file to extract or browse the contents.
  • Before proceeding, please download and read the instructions.
  • Do not copy the zip file to your USB stick as that will not work.

Previous Updates

v1.02 Software Update

Released 15/06/2018

This releases introduces various enhancements and bug fixes. To learn more, please see: Manhattan SX v1.02 update available now.


User Guide

Download the PDF

Important Information Booklet

Download the PDF