Only valid in the United Kingdom for the original purchaser. Please view our Warranty Terms & Conditions.
The serial number can be found on the label underneath the set-top box and on the gift box. It is prefixed by 'Serial:' and consists of 13 characters. You can also find it in the Information menu of your set-top box.
Please select your model first to see specific instructions.
Proof of purchase is required to make a warranty claim. Upload your receipt now to avoid having to find it in the event of a claim. Please upload a PDF, JPG or PNG file smaller than 8MB. If you ordered online please print your order to PDF or take a screenshot.
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